Acton Service Centre Reviews Summary

Customer Service

Pros:

• "Very polite and knowledgeable professionals."
• "Professional, efficient and very friendly service for a great price."
• "Certainly will be recommending!"
• "The owner + staff all very polite and knowledgeable."
• "A breath of fresh air finding a garage that doesnt talk jargon!"
• "They tell you whats wrong without cheating you!"
• "Always honest, approachable and good rates."

Cons:

• "I ended up paying almost £900 (not so good AND I was forced to pay £25 for a 'next service discount' that I didn't really want)."
• "If you are a female be especially wary as I was taken advantage of."
• "Took my car in for a service with no issues, it came out with multiple issues."
• "Wouldn't go back there in a million years!"
• "Do not use this service!!! I was scammed! I paid for brake discs that wasn’t even faulty."
• "When not happy with this they swore at me repeatedly in front of other customers then glued the side trim on leaving the side trim holes and damage to my vehicle then threatened me they would charge me £60 for fitting the bulb if I wanted a new trim."
• "The man from the garage called and was so rude and intimidating I had to hang up the phone."

Price and Value

Pros:

• "Love the honesty of the guys at Acton service centre as well as the price."
• "Labour charges were very agreeable."
• "One of the few places where they actually give you real quotes and not inflated ones."
• "Very professional service with reasonable price."
• "Prices are always good too, and there is never an upsell and never any pressure to do x y z."
• "Good value for London and they are a friendly bunch, wouldn't go anywhere else."
• "Another first class experience with this garage, good value, kept me updated on everything and more importantly felt I received great value for money too."

Cons:

• "I ended up paying almost £900 (not so good AND I was forced to pay £25 for a 'next service discount' that I didn't really want)."
• "Charging me a lot for labour. Brake pads+discs front+2 budget tires front, oil and oil filter+mot =620cash."
• "He then cheated me by reducing the cost of repair to £4000 without vat."
• "Very poor customer service and inflated prices."
• "Charging me a lot for labour. Brake pads+discs front+2 budget tires front, oil and oil filter+mot =620cash."
• "Wrongly diagnosed and pricer than other independent garages in the area."
• "Overpriced and incompetent service."

Reliability and Trust

Pros:

• "Been using them for a few years now and would not go anywhere else."
• "The main reason I use them is they have never tried to inflate the price or sell me a service that wasn't needed."
• "Not often you find a garage you can actually rely on to provide such great service."
• "These guys are hard to find, if u need a place to look after your pride and joy or just your A to B car these are your people."
• "Everything is explained to you in plain English and they aren't pushy, but helpful."
• "I've been using this garage for several years on the advice of a mechanic friend... No hesitation recommending them."
• "The team here are genuine and down to earth."

Cons:

• "If you are a female be especially wary as I was taken advantage of."
• "Do not use this service!!! I was scammed! I paid for brake discs that wasn’t even faulty."
• "I just wanted to share my story that do not trust positive reviews on google as they might be fake made by garage, only consider the negative feedbacks which are true."
• "Do not recommend this shop."
• "Do not recommend this shop. We went there and they fixed nothing and took money."
• "Do not use if you don't understand cars, they will try to rip you off."
• "TERRIBLE CON MEN AND WORKMANSHIP.... Told me my sump gasket was leaking oil when i have just had a new clutch and the sump gasket changed."