Address: One Euston Square, London, NW1 2FD, United Kingdom
Phone: +442035513942
Rating: 4.3
based on 202 reviews.
Service
Pros:
"The staff were very helpful, friendly and professional, from the moment we boarded they could do enough to help."
"Staff were incredible."
"Our server was very pleasant."
"The staff was very efficient and polite."
"Staff very attentive."
"Staff was very very attentive!"
"The staff throughout the event was helpful and polite."
Cons:
"They ran out of ice mid service."
"Very moody waitress, she said she was fasting and so not to mind her being in such a mood."
"We booked window seats only to be told our seats had been given away, they spent 20mins running around trying to move people round so we could be seated which dampened the night from the start."
"Service was not up to standard either."
"We were forgotten about constantly and we received the wrong drinks."
"Our server seemed overstretched with the number of tables he had to deal with compared to others around him."
"We had to wait 25 mins before receiving a drink."
Food
Pros:
"The food was out of this world."
"Desert of raspberry and chocolate panna cotta was delicious."
"Our food was delicious and the timing for the 2.45 hour cruise was impeccable."
"The food was good and the staff was very friendly."
"The meal was delicious."
"Food was beautiful and tastefully presented."
"The food was delicious, the customer service was terrific."
Cons:
"The chicken dish was bland and boring."
"The food was bland and tasteless and the chicken was extremely rubbery."
"The lamb dish was disappointing and the accompanying potato fondant was undercooked."
"The portions were very undersized, and some were undercooked."
"The food, while average, presented an unexpected challenge as we hadn’t been informed that meal choices needed to be made in advance."
"The food was between okay and good."
"The food wasn't the best, with the chicken being very dry."
Entertainment
Pros:
"Also the music was fascinating, very lovely voice and right choice of songs."
"The band was also entertaining."
"Music was very pleasant and good singer."
"The lady entertainer was fabulous."
"The entertainment was great and we had a boogie."
"The performance by the singer was enjoyable, even though it lacked tunes from the iconic West End Musicals."
"It was all the more enjoyable thanks to the excellent jazz band and singer."
Cons:
"The entertainment was unbearable!!!!"
"The ‘live entertainment’ was 1 singer who sang 4 songs during dinner, took a 90min break, sang 2 more songs and then played music from Spotify for the rest of journey while looking thoroughly bored!"
"The entertainment was ridiculous, a lovely young man with a guitar, who kept stopping."
"The cruise itself was fine as was the food."
"Was not overly keen on the live singer and I felt the music was a little bassey for a confined space."
"The entertainment was of the X Factor standard I would of preferred light background music rather than a lady murdering some classic songs!!"
"The reason I booked this particular cruise was to have a romantic evening with dancing and because of the above no one else went near the dance floor."
Value
Pros:
"Well worth the money."
"Really nice experience and great value-price relationship."
"Highly recommend this as a way to start your tour of London."
"The whole dining experience throughout was faultless and the quality and portion was much better than expected."
"The wine was lovely and reasonably priced."
"Absolutely fabulous cruise down the Thames."
"No complaints whatsoever. Well done."
Cons:
"Would like to particularly mention the unaccommodating nature of waiters and captain!"
"We paid £172 for the dinner cruise and half a bottle of wine each. The dress code is supposedly formal, however a lot of people were in t-shirt and shorts, which was disappointing."
"We paid for the Platinum Dinner Cruise and honestly I didn’t feel like we got what we paid for."
"I don't think I would do it again @ £199 per person just because of the comfort level."
"Was it worth the money? No not really."
"We were very disappointed with the portions of the dishes: it is supposed to be a five course meal but it is likely to end the dinner with the feeling of having had only a starter!"
"The only thing I didn't like and wqs not aware of was that beverages are not included in the ticket price."
Ambience
Pros:
"Sailing the Thames, seeing the city lit up in the night. Amazing and would do again for a special occasion."
"The cruise is so relaxing and such a pleasant atmosphere."
"The boat looked smart."
"Very romantic atmosphere, friendly staff and delicious food."
"A wonderful experience. The boat was spotless and tables were set beautifully."
"The boat provided a nice smooth ride, and I had a lovely time on our lunch tour."
"The boat is amazing and the view is great."
Cons:
"Our group of six work colleagues encountered a seating issue, as we had to spread out across two tables designed for four, diminishing the feeling of togetherness."
"Their dress code isn't enforced though, we felt a bit let down with neighbouring table wearing casual jeans, t-shirts and hoards of shopping bags."
"Some of the guests were not dressed very smartly despite the strict dress code, which is probably not strictly enforced."
"The boat is like a working man’s club badly in need of a makeover."
"The boat wasn't choppy at all (I suffer with seasickness) but it was absolutely fine."
"The boat/tables were nothing like the photos, it was not restaurant type tables for 2-4 people more like a floating canteen with long tables shared between groups."
"The only issue I had was on the booking and the website it stated a dress code!! It’s a shame it was not adhered too."