Absolute-Snow Reviews Summary

Customer Service

Pros:

• "The customer service team are absolutely spot on with quick replies and sorting the issues out immediately!"
• "Brilliant customer service, quick delivery and well informed throughout, easy returns."
• "Always a great team. Had plenty of great experience with them."
• "Fantastic store with incredible customer service."
• "Great customer service. I had an issue with an order, they got back to me outside of working hours and reassured me the issue was in hand."
• "The customer service was great and Absolute snow resolved my situation very quickly."
• "They had the best customer service team that responded on my inquiry regarding it really quick."

Cons:

• "Guys, I've raised a ticket and messaged you on FB. The tracking you've provided with my order doesn't work."
• "Customer service to get this resolved, however, was less than adequate."
• "All because of their lack of communication I will either have to pay to return the item or refuse the delivery all together."
• "Customer service is shocking!"
• "4 emails to them with days between replies, categorically would never use this site again."
• "I was a bit frustrated from the beginning as an order confirmation email didn't come through."
• "The customer service team are refusing to help (will not send out a replacement, or offer a refund)."

Delivery & Shipping

Pros:

• "I bought a rucksack from absolute snow, it was delivered really quickly."
• "Ordered on a sat and arrived on Wednesday complete with an Absolute snow Board bag !!"
• "The goods have been in stock, as advertised, and they've arrived ahead of time on both occasions."
• "Absolutely amazed by the delivery service I opted for the free delivery... and the following day I received the shoes!"
• "Communication after placing an order is the best I have experienced yet - you're emailed several times through the evening at every step of the order being picked, checked, packed, sent etc."
• "Fast and efficient service got my goods in just over 48hrs very pleased with my product."
• "The parcel arrived even before the mentioned delivery date received by the courier."

Cons:

• "Three stars given for speed of delivery however watch out for delivery charges."
• "Delivery was fast but they sent the wrong pair of skis."
• "Board and bindings were supposed to be signed for delivery, but were just left in our garden in full view."
• "Unfortunately I hadn't received my order after 10 days."
• "No delivery, 10 days after ordering online."
• "Next day delivery for a helmet, it arrived a week later."
• "Very poor service. Ordered ski pants for my sons Xmas pressie. Chased delivery 1 week later only to be told they are out of stock."

Pricing & Value

Pros:

• "Great price + discount + coupon for black Friday. Almost 50% off."
• "Their prices are competitive, they price match as well."
• "Oh and they where the cheapest out there too!"
• "Absolute Snow offered the best online price for what I was after."
• "Every time we need something 'outdoorsy' I check prices on Absolute-Snow and often they either have a good offer or the items are just well priced."
• "Absolute Snow have the best prices going for boards and bindings, I couldn't find better."
• "By far the best supplier for all your winter gear. Competitive prices, excellent service and easy to speak to staff."