McDonald's Reviews Summary

Staff Efficiency and Management

Pros:

• "Had a good experience for a change, Food was warm, on time, and my order was correct."
• "The staff are very pleasant and helpful. The restaurant is kept clear of rubbish and is clean."
• "Very quick service. Friendly and helpful staff, always working to keep the place clean."

Cons:

• "So many staff but unsure what they are doing. Home deliveries take priority no care about the customer who is waiting."
• "The worst franchisee I have ever visited. 90% of the times they get your order wrong or miss stuff from your order."
• "Long queues, self service with no ticket because the printer broke is a nightmare."
• "The worst McDonald’s I’ve ever been to... lack of efficiency and staff standing around doing nothing."
• "Waited over half an hour for food and still hadn’t been done... all staff standing around manager was doing the work had no idea how to manage staff."
• "Very slow service... counted 14 works and yet we waited 15 minutes for the order."
• "The team behind the tills have an average attitude and productivity level at best."
• "Long wait and the management is unprofessional. I saw delivery drivers were waiting for long time to pickup their customer orders."

Order Accuracy

Pros:

• "I had missing items. However, emailed the store and got a response very quickly and the outcome was brilliant."

Cons:

• "I have ordered 7 items on the app but delivered one item missing."
• "Whenever we made an offer for collection, never it was the right order. Always something missing."
• "Ordered online, and when our order arrived there are missing items in our orders.. ordered a medium big taste with bacon meal but it arrives with no bacon with it."
• "Third experience of incomplete/wrong order. Item missing again."
• "Order accuracy is terrible at this restaurant. 3 orders in a row items have been missing or requested changes have not been fulfilled."
• "So we just got home after picking up McDonald's from new Malden and half of our order is missing. 3 fries and 2 apple pies!!"

Customer Service

Pros:

• "The staff are very pleasant and helpful. The restaurant is kept clear of rubbish and is clean."
• "It was great to visit and be served by perhaps one of the best ever McDonalds members of staff, Peter. He was so friendly, helpful and went above and beyond to make everyone smile."
• "Had to travel here after a £45 delivery order came with over half items missing. The manager on this evening was very helpful."

Cons:

• "Ordered using the app but still had to wait at least 20 minutes just for a happy meal. Couldn't be bothered complaining as it would take an hour and cost more than buying another meal!!"
• "Ordered through Deliveroo which took over 1 hour to deliver only to be stone cold and burnt when it arrived."
• "The staff here are absolutely shocking! Talking amongst themselves whilst ignoring a colleague who is trying to help just eat and deliveroo Drivers get there orders out."
• "Waited over 20 mins for food and came cold and depressing its was not a fast food McDonalds it was a very poor restaurant food terrible will not be going there again."
• "I went here with son last Sunday had to use the disabled toilet when we were finished and was about to leave the door would not open tried the handle in various positions but door wouldn’t open."

Food Quality

Pros:

• "Had a good experience for a change, Food was warm, on time, and my order was correct."
• "Literally fast food. I'm still in love with the classic triple cheese burger + chicken nuggets + chips. Staff is nice, respectful and friendly."

Cons:

• "Someone is getting cold food and melted ice cream today... They had like 20 ice creams just melting while I waited for my order."
• "The chips are always uncooked and soggy. A shame the kids like it so much and cheam is so far away."
• "Ordered online through Just Eat. Food turned up 'stone cold' and the large chips we ordered looked like the courier had tucked in to them on the way."
• "This is quite possibly the worst McDonald’s in the world! Seriously they must only cook fries once a day, they are always stale and cold."
• "Again. Cold chips. The fillet of fish burger just thrown together and barely any sauce.."