Mishka Grooming Reviews Summary

Grooming Quality

Pros:

• "Cooper's cut is always great and it's very efficient."
• "Made my puppy feel super comfortable for his first groom."
• "Our Akita Inu always leaves looking spotless and his coat is extra fluffy and bouncy."
• "Excellent service, she's always very happy after her groom and best of all it's done very professionally and quickly."
• "She looks happy and wags her tail all the way when I came to pick her up."
• "An absolutely fantastic groom from Nan."
• "They did a brilliant job - she did need a shave but they managed to keep her face, tail, and ear fuzz all very neat."
• "I was so so pleased with Pedro's work on her!"
• "Our goldendoodle loves this groomer! Have taken him to Mishka three times now and he always leaves soft, fluffy and happy with a neat cut."

Cons:

• "Had our puppy groomed the first time and didn't quite like the cut."
• "The latest groomers left the back legs as if he got a surgery or something, some part hairless and others with hair."
• "Be aware, the groomer cut into the quick of my puppy’s nail."
• "When I collected my dog he unfortunately didn't seem himself - was in pain and stressed for a few weeks."
• "Prices are fair, especially for the quality and the loving attention that they give to the dogs. My little cavapoochon Jelly Bean loves going there for her pampering."
• "Mishka always been good but this time I took him, he wasn’t very well groomed, he’s been shredding badly but once I got him home he was full of hair other then that as always he was taken care of good"

Customer Service

Pros:

• "Pedro and Nan are really nice and gentle."
• "The staff are lovely and the service is excellent."
• "Very easy to communicate with and skilled grooming."
• "Groomers are friendly and professional, we will keep returning!"
• "The staff are very professional and friendly."

Cons:

• "We were told that there was no full appointment just a bath for our dog, and was told to call for another appointment! I was furious as it had been confirmed."
• "The woman came out and said nothing and proceeded to walk to the counter."
• "She took her phone out and started recording me!!! She said tell me how much hair you want off, I can’t tell you anything about hair length or anything and I want you to confirm this over camera so I can cover myself when you come back and aren’t happy."
• "Sylby is the rudest, most unprofessional, and aggressive person I have ever met."
• "When I rang the bell and lady that was there opened the door abruptly and I kindly asked with a smile if they expected dogs that were slightly challenging and she rudely reply NO, BYE and slammed forcefully the door in my face."

Booking and Scheduling

Pros:

• "Booking is easy and very flexible."
• "Also the fact you can simply book your appointment online is a big bonus."

Cons:

• "My dog’s grooming appointment got cancelled the other day and I would have to wait two months!!! for a new appointment."
• "Reluctantly I have to adjust my review on here. Despite an initial good visit at a reasonable price of £25, the prices are hiked at every visit (even if your last visit was 2 weeks earlier) by £4-£6 until the £50 mark is met."

Handling of Pets

Pros:

• "My dog Geri is a sensitive dog and always manages to have a good experience there."
• "Nan was happy to try to groom her without, and said she would call me if it was too difficult."
• "The groomers are very patient with him as he is old and likes to be handled with care."

Cons:

• "He had some matted hair, which Sylvie pointed out and I agreed it could be shaved."
• "The manager spent several minutes complaining about 'how jumpy' my dog was…"
• "I’ve taken my 5 month old puppy to Mishka twice now. She is very fluffy (Cavapoochon) hates clippers and the dryer. It’s safe to say Mishka looks like a heroin addict after attempting to cut and dry Freya (she gets a bit clawey)."