The Crown Rivers - JD Wetherspoon Reviews Summary

Food Quality

Pros:

• "The actual burger tasted great and I really enjoyed it."
• "Breakfast was very nice and hot."
• "Good traditional breakfast, very good coffee."
• "Kids pizzas were great and the fried buttermilk burger as well."
• "The BBQ burger was delicious too, nice onion rings and good chunky chips."
• "Fish and chips was great."
• "The food is tasty and familiar. I have had pizza, burgers, and the fish & chips and none disappoint."

Cons:

• "Be warned: Burger is the size of a kids meal, and cheese is not even remotely melted. For 12.95."
• "The fish had too much oil at a moment I could feel the taste of oil on my tongue."
• "The american double burger definitely looked like a child has tried to draw basic food shapes with an unsharpened pencil on a recycled paper sheet."
• "Very little size of burger - almost like the ones you get at McD for a fraction of price."
• "The burger was pretty cold and the onion rings were tasteless and gross."
• "Chips were good, mushy peas lukewarm, battered fish just fell apart into nasty little bits when cutting it."
• "Ordered the Mediterranean salad to be healthy but it was underwhelming."

Service

Pros:

• "One of the better places in the airport. Prices are good compared to others and staff are very friendly."
• "The staff here are very quick. 10 minutes maximum wait for food and they bring your drinks straight over after ordering on the app."
• "There is a nice service to the tables if you use the scan code."
• "Would like to mention a waitress Ashley. Our table no. was incorrect and she found us."
• "Service was quick and friendly."
• "Service at Weatherspoons was prompt and friendly."
• "The staff were all very polite and helpful."

Cons:

• "Restaurant is half full and it took an hour to get a breakfast sandwich."
• "Staff hard to find to ask how long things will be."
• "We are in a global pandemic and..... They don't clean tables."
• "Staff were rude from seating."
• "Rude and snippy when asked questions, left to clean the tables ourselves and generally really slow service."
• "Very slow service, took well over half an hour for the food to come."
• "The staff reserved my table, but it was occupied when I returned."

Ordering System

Pros:

• "Easy system for ordering, quick service and great wifi."
• "Used app to order and get table service. My beer arrived in a few minutes and my food in ten minutes."
• "The Wetherspoons App is far and away the best way to order as it allows you to stay at your table and avoid the queues."
• "Nice to be able to order from the app and not have to queue at the bar."
• "You can order your meal by scanning a QR-Code at your table which is really neat."
• "Our meals came out quickly and all together."
• "Find a seat, install the app, grab table number and order they’ll do the rest."

Cons:

• "You have to order by your mobile phone. It works, but it‘s not everyones choice."
• "Bar code ordering didn’t work."
• "I have an allergy (celiac), the menu on the app did not allow me to filter and the hard copy menu did not have a code to help filter out options."
• "None of the QR codes worked for me so I had to order at the bar."
• "App wasn't working, as a solo traveller it's hard to reserve a table and go to the bar to order."
• "The app at the airport doesnt work, it shows error message that the payment didnt go through."
• "Wasn’t told by any staff that you had to download the menu or order at the bar."

Value for Money

Pros:

• "Coffee, tea and hot chocolate, with unlimited refills for £3:25, a bargain!"
• "Free refill for coffee."
• "Food is not too pricey."
• "Very well ran establishment and very friendly staff. I have been to 6 airports in the last month and unfortunately everyone of them is severely over priced. I would like to especially thank this establishment for keeping all the prices very reasonable."
• "It's surprisingly quite reasonably priced for being in an airport."
• "Very reasonable pricing considering it's within an airport."
• "Prices are fair for being in Heathrow."

Cons:

• "It is slightly on the pricier side especially for their drinks."
• "Well over priced had the smallest portion of chips you have ever seen."
• "Very overpriced for what you get. Charged a 20% gratuity to literally only drop the food off."
• "Just a shame you have to pay airport prices for such mediocrity."
• "Prices are really expensive but that's what you can expect at the airport."
• "The prices are sky high as it’s in the airport."
• "Prices are massively inflated due to the Heathrow captive market surcharge."

Ambiance

Pros:

• "The atmosphere and decor is lovely."
• "Although really busy we had no problem with getting a table and food was really quick, hot and nice."
• "Close proximity to gates and shops along with an information board for departures ensures you can get your maximum amount of beer time."
• "Good News: you can see one of the flight monitor, if you have a good table."
• "In The Crown Rivers I felt almost detached from the various noises of the airport."
• "Wonderful atmosphere of a softly lit pub."
• "Great place to stop for a familiar bite to eat and a drink during a layover after a long haul flight."

Cons:

• "Minus one star for the ropes between each till, corralling the customer into queuing in file at a pub, which has never been acceptable and never will be."
• "They have a captive audience. Very busy. Very slow. Odd set up."
• "Tables are a bit cramped together, but I guess needs must in a busy location."
• "I appreciate it’s an airport Whetherspoons so atmosphere will score low but the effort in presentation was rubbish."
• "A crowded and busy layout with not much room between tables."
• "This place is a bit sad if you are there for more than a drink."
• "Just your usual Wetherspoons, perhaps a little more cramped than usual."