Address: Cornets End Ln, Coventry, CV7 7LG, United Kingdom
Phone: +441675443399
Rating: 4.6
based on 129 reviews.
Staff and Service
Pros:
"All of the staff truly love and care about your dog as much as you do."
"Everyone who works there seems to genuinely care and we get regular updates about how our dogs are doing."
"The staff were very friendly and helpful."
"All the staff are really friendly and gives an excellent service for my dog!"
"The staff (Doggo buddies) are excellent and ensure a comfortable, safe and fun environment."
"Helpful and very friendly staff, keep you informed during the day with photos and videos."
"The staff are so friendly and helpful & I trust them completely to look after Rocky & Lola."
Cons:
"She then continued to belittle me, saying how dare I disturb her when she is busy."
"I am also completely horrified and disgusted to be told by the lady on the other end of the phone that everything my vet and specialist had told me about my dogs condition and how to treat it is absolute rubbish."
"Not professional, they take on far too many dogs and they don't seem to be very experienced dog handlers."
"Took another 24 hours for them to contact the family to advise of his death, their explanation for this was 'it happens.'"
"Tried to book a one night board for our pups, 2 year old and 3 month old Rottweilers (mom and son) and got told they don’t offer the service for Rottweilers over 6 months."
"I dropped my 7 month old Shih Tzu off at the weekend. The woman was rude to us, and our dog came back very frightened."
"Unprofessional and now glad they turned me away as I have just found out my friends dog was treated awful shoved in a cage all day, and they hit the dogs when naughty."
Facilities and Cleanliness
Pros:
"The entire facility is superbly clean throughout-frankly it is cleaner than most people's houses!"
"This place is nothing like the Dog kennels we have used before, it's definitely a Dog Hotel with a wonderful service!!"
"Great Facilities for dogs, keep you updated with photos of your dog enjoying their day."
"The facilities are unique in their very high standard and are being continually invested in and improved."
"The kennels are immaculate and spotlessly clean."
"Facilities are very impressive, spotless, warm environment."
"The dog rooms inside are fantastic and the staff work really hard."
Cons:
"More marketing than delivery - feels a bit like a sausage factory."
"Also he smelt horrendous a sort of sick damp smell and his bed smelt so badly we had to threw it away."
"He also smelt of poo, which was disgusting."
"Also, they lost his food and didn't feed him."
"After intermittent vomiting for 3 days, both dogs were taken to the vet."
"I have been to the vets 6 times in two weeks and so far have spent £660 trying to get my dogs well and back into the condition they were before visiting ITHD."
"Unfortunately for my large dog the medication did not work he started vomiting again became increasing unwell so back at the vet."
Communication and Support
Pros:
"We really loved seeing the various photos and videos of our girl throughout the day!"
"Would recommend this establishment to anyone."
"Nikki and Rocco have supported with advice on changing his food when he had a bad tummy, all the staff have been great at helping us lead control."
"We get pictures and messages about her, they even collect her if we can't get there!"
"Thay also put pictures on Facebook every day so we could see how our dog was doing."
"The team knows such a lot about dogs and are always happy to discuss any problems and offer good solid advice."
"The photo updates on Facebook of his stay are a fantastic touch and it's lovely to see what he's up to!"
Cons:
"I am absolutely appalled by the lady on the other end of the phone suggesting that my 4 year old Cocker Spaniel is aggressive and too energetic."
"To say I'm appalled is an understatement."
"I tried texting on 2 WhatsApp numbers I have for them. but had no reply."
"They told us our dog was being aggressive (he's never been aggressive in his life), but when we picked him up they said it wasn't aggression he was just really excited and they couldn't control him."
"I tried the main phone number but you can only leave a message or email."
"Have been trying to arrange a get to know you date for my friendly Rottweiler... Found that very unprofessional & a bit rude."
"My 6 1/2 year old family dog died while in their care, he was in the back of their van on a very very hot day."