The Quills Restaurant Reviews Summary

Food Selection

Pros:

• "The food was very nice."
• "The chef did a sterling job."
• "Delicious! The food was simple yet fantastic."
• "We had 4 different meals with starters and dessert and they were all really good."
• "The rib eye was cooked to perfection and had such a beautiful flavour."
• "There were great vegan options for myself."
• "Our food when turned up it was really tasty and looked amazing."
• "The food is bursting with flavour, and is reasonably priced."
• "Burger, Wraps and Wings were very good."
• "The food is really well made for what it is and they serve good sized portions."
• "The food was superb."

Cons:

• "We did have an issue with one of the fajita dishes being too overcooked."
• "Pasta was so obviously microwaved as it largely stuck together."
• "Fajitas at £18 a joke as tiny portions and tiny wraps."
• "The mains were poor, cold chips, chicken and pork microwaved from pre-prepared packets."
• "The full English breakfast I and my wife ordered was terrible, the bacon was so salty we both couldn’t eat it."

Staff and Service

Pros:

• "The staff were very quick to bring out a new one."
• "The staff and owners greeted us warmly with friendly smiles."
• "The staff and waiters kept checking at appropriate intervals."
• "Staff were very friendly as well."
• "Our server deserves recognition, he was called Daniel, he was wonderful."
• "From getting into the restaurant, the welcome we were given was so friendly."
• "The service from Fola was impeccable so polite, helpful, and attentive."
• "Staff were attentive and engaging."
• "Daniel served us first time, and Ella the second time; both charming, attentive and helpful."
• "Service was really friendly and our wishes were fulfilled."
• "The service was excellent, the food was also very good!"
• "Especially Daniel the waiter."

Cons:

• "Prices were reasonable, but pointless if the food is of a low standard."
• "We were served starters within just two minutes of ordering, clearly everything is out of a packet and not freshly prepared."
• "Unfortunately, she was brought a meal with cheese on it in error."
• "I was put out when it came to pay, that the 'tip' was compulsory and at a fixed rate."
• "No staff were bothered or simply cared it felt."

Atmosphere and Decor

Pros:

• "The restaurant is clean, modern with rustic features."
• "Seating is very comfortable."
• "The restaurant has a great decor and a nice atmosphere."
• "A nice hidden restaurant that has some really good food, wide variety of drinks and cocktails too."
• "Good atmosphere, would recommend this restaurant, total gem in Rochester."
• "The mood and atmosphere is general is very pleasant and enjoyable."

Cons:

• "It's quite a busy cafe on a Saturday and it becomes a little frantic in moments."
• "I was also put out by the fact that the toilet doors were clear glass and anyone walking past could see everything."

Pricing

Pros:

• "Very reasonable prices for wonderful food."
• "Price of the meal was fair."
• "Food was great, super tasty and very good value for money."

Cons:

• "Very very average but prices are not."
• "UPDATE from June 2023 - they've upped their prices."
• "The price feels a little high so I expected a bigger meal."

Management and Changes

Pros:

• "Having been here before over 5 years ago, I asked if the owners were new, they confirmed they had taken ownership in 2018...what a welcome difference."

Cons:

• "Went to this restaurant for my daughter's birthday breakfast this morning first impressions were good shown to a table where. I stepped on chips that had obviously been left from the previous day."

Menu Variety

Pros:

• "Extensive menu, almost too big."
• "The menu had a great amount of choice without being overwhelming."

Cons:

• "Only downside was we weren’t greeted that nicely by the older lady, it was like she didn’t really want us to come in."

Dietary Accommodations

Pros:

• "They have a folder that you check the menu against."
• "Really good gluten-free options, one of the best brownies I have had in a long time."

Cons:

• "Unfortunately, she was brought a meal with cheese on it in error but it was swiftly sorted and the staff couldn't apologize enough."