Address: 64 High St, Bromley, BR1 1DN, United Kingdom
Phone: +448000121565
Rating: 4.8
based on 226 reviews.
Staff Attitude and Professionalism
Pros:
"Lauren was really helpful and informative about the laser treatment."
"Millie is the best therapist I had. She is always kind and is not rushing to finish the session."
"I have been having my laser removal with Stella for a few months now. My 1st ever session was with her and she completely put me at ease with her relaxed, kind, friendly and professional nature."
"Really friendly and so helpful. This is the third place I’ve been to and had no after care or information on before and after, but Therapies clinic Bromley has give me so much information on all the care and what I need to do!"
"I had a fantastic time today at the Thérapie Clinic in Bromley. I arrived over 20 minutes late due to parking issues but Lauren managed to book me in for my 1st chin laser treatment a few hours later."
Cons:
"When I raised this concern, the staff was quickly trying to blame it on me, telling me that I left a gap, that I wasn’t consistent, that all the holidays affected my treatment, etc."
"Appalling company with appalling customer service and non existent refund policy."
"My beautician Jada is amazing and I can't fault her at all but... The clinic cancelled multiple appointments with less than 48 hours notice."
"I was made to feel very comfortable and at ease. This was my first time having Botox so was anxious."
"Couldn’t cancel my appointment 48hours before as i had emergency at work 12 hours before!!!! hahahaha went on foot to explain but they didn’t reimburse my appointments saying nothing can be done!! A LIE!!! money for nothing!! I DO NOT RECOMMEND"
Treatment Effectiveness
Pros:
"I can see improvement in each laser therapy session."
"Great results with my laser treatments. As a black woman, it’s great that they cater for all skin types."
"I see hairs dropping off randomly on my chin and body so I know the laser is working, however my body hairs need to improve more as I still feel like they’re growing thinner but still fast."
"Had Stella as my technician. Couldn't have asked for a better first experience with laser treatments."
"My therapist was great and the treatment was good but I was extremely disappointed to find out that I was not allowed to use the toilet in the clinic but instead was directed out of the clinic to the public toilets."
Cons:
"I’ve been getting a laser treatment for the past 3 years and I still got quite a lot of hair growing back in a specific area."
"So far so good. The staff are really polite and attentive they listen and are willing to advise and help me. I’m not seeing much change regarding my body laser and I plan on my next appointment on the 3/09/2023 to talk to someone about this as it would be my 4th session with extremely minimal changes."
"I have had a bad experience whereby the Bromley, Canary Wharf and Tower Hill salon failed to sort out a credit/refund/enquiry for me."
"Wish could give 0 start, Horrible experience ever, please DO NOT go to this place. I have had my hair laser removal sessions done from Bromley clinic and after 3rd session I had severe reaction on my legs."
"After 6 sessions I have had a minimal reduction, they said every session is about 10% reduction, maybe I had 5% reduction after 6 sessions."
Appointment and Booking Process
Pros:
"With Booking appointments for my session they are really flexible because i work full time and its hard to manage my time."
"It was a great experience. Hassle free since I booked thru their app for my appointment."
"Just been to the Bromley branch and had an excellent consultation appointment with the specialist Bailey there."
"Staff were very helpful! I arrived late to my appointment as I got the time mistaken and they were very accommodating and patient."
"I had other lasers treatments before (14 sessions) which didn't work. I have to say this one worked. Finally the amount of hair is reducing and they getting much thinner."
Cons:
"I do warn, therapies clinic need to grow up and give the clinic a phone line. You can’t even call and say you're running late."
"My beautician Jada is amazing and I can't fault her at all but the service from head office (who you need to go via to rearrange any appointments) is chaotic at best."
"The Bromley centre was extremely pleasant to visit. They treated me like a real princess. Tiffany did my treatment and she was extremely careful, attentive, lovely, and sweet."
"My first session was originally cancelled as the therapist was unwell, I was told to rebook online which I couldn’t as my appointment was within 24 hours."
"Absolutely disappointing service, have cancelled on me last minute twice without many options available to book in the future."