Franzos Ilford Reviews Summary

Food Quality and Taste

Pros:

• "The chicken itself was amazing, juicy and succulent - best quality I’ve had ever."
• "Very fresh and chicken was succulent. Will definitely go back."
• "The gourmet sauce is very good."
• "Chicken tastes good but don't order lamb kebab wrap!"
• "The food is absolutely fantastic."
• "Delicious chicken (much better than Nando’s) and gourmet burgers are the best I’ve had in Ilford."
• "Great food. Enjoyed a nice full chicken with 10 wings and 2 sides with 3 drinks."
• "Food cooked fresh to order. Everything tasted great."

Cons:

• "The food was mediocre at best. The Zingy Sauce was sticky and not in a good way."
• "I ordered through uber eats today... The meats was rarely cook."
• "Chicken was a Big Disappointment in-fact the whole dinner experience was."
• "Very unsatisfied with quality of grilled chicken breast and wings no grilled flavouring on pre cooked chicken."
• "The food is ok. The portions are fine. The staff are nice. The place is clean and pleasant."
• "Food was ok. Service was decent. Chicken burger is not worth having as the meat is so thin you only taste the burger."
• "The food was cooked to the perfection, the chicken was tender and saucy as I always like it."
• "Worst experience of grill chicken of my life. quality is so bad."

Service and Staff

Pros:

• "Service was good, well paced and staff seemed friendly."
• "We were welcomed by a member of staff and he showed where to sit... which was very nice of him."
• "Staff was helpful and friendly."
• "Good Standard of Halal Food was very good. You will never go wrong there."
• "The customer service here was very poor. honestly, I felt discriminated against, the lady who was severing me did not have any basic manners."
• "Stopped here for food after a long day of shopping, the place was clean and had friendly staff."
• "Very friendly and professional staff, food is extremely delicious."
• "This place is amazing, I have been going to this place for years and never let me down."

Cons:

• "Honestly, just go Nandos instead."
• "They do not care about their customers unfortunately."
• "In my opinion, they have opportunities to improve their service a bit... the order taker was not informative enough and kinda cold while taking the order."
• "The customer service here was very poor."
• "Some sauce options have been overdone on the chicken pieces with sauce smothered all over it."
• "Their call order service is appalling."
• "To be honest, the food is awesome plus the service the way the manager manages it excellent even though it’s busy."
• "Incompetent staff. Went recently with my family and witnessed a very distressing situation."

Atmosphere and Ambiance

Pros:

• "Atmosphere is really nice - good deco and the seating options are brilliant."
• "The restaurant was nice and clean and the staff well organized."
• "The interior is modern and spacious. Private prayer space is available and toilets are clean."
• "Place is huge with plenty of seating. Have an extensive menu with a variety of options."
• "After reading several raving reviews about Franzos we decided to try it out for ourselves and I must say we weren't disappointed."
• "This place is always busy... I have been here twice now food is average but considering the price you’re paying its pretty decent."
• "A Nandos knock off but surprisingly good at half the price."
• "Just as good as nandos but even better. The quality of the food is amazing and very good value for money."

Cons:

• "Also, the toilet smelled like dead dog."
• "It's worst than a kids playground in here! If you fancy a creche environment in a jungle then this is your place to come to."
• "It’s ok, I personally didn’t enjoy it."
• "Service can be a little slow at times, but I really do like the food."
• "I mean what can I say, it’s Nando’s but at a fraction of the price."
• "Lovely grilled chicken, and chops, quality salads with garlic bread and Mash, Peri fries too, plenty of seating, pay before you order, can get very busy on Saturdays, and wait times are long too."
• "Absolutely appalling service. Absolutely disgusted by the service I received today."
• "Whish you had a zero star place too for your ex-customers like us."