Meridian Fitness - Gym & Spa Reviews Summary

Professionalism and Staff Behavior

Pros:

• "Professionalism all the way through my appointment, really understood my issues and was given good advice to help my skin for the future!"
• "Both masseuse' were friendly, polite and attentive."
• "The staff extremely welcoming and friendly."
• "Really pleasant staff, gym and spa."

Cons:

• "My therapist complained that she was tired, how hard it was to have children and that she needed to speak to keep herself awake throughout the entire 30 minute session."
• "As a woman I always feel uncomfortable going to this gym. The male reception staff are often hostile and condescending too."
• "Misogynist, patronizing and unbelievably disrespectful customer service."
• "Staff are not professional the management have favourites."

Cleanliness and Facilities

Pros:

• "The spa inside is lovely and clean."

Cons:

• "I had to shower in the general gym changing rooms as there is no separate facility for the spa."
• "The waiting area for the massages are literally three chairs underneath stairs at the front of the gyms entrance."
• "The spa is filthy and gym going members often objectify women while sitting in the spa."
• "Particularly the changing rooms, shower, sauna and steam room areas... immediately hit by a wall of humidity, the smell of damp and sweat."
• "The changing rooms and spa rooms were filthy."

Spa Experience

Pros:

• "Came here for a freestyle massage done by Ronald and it was great."
• "I have had two massages here and they were really lovely and attentive."

Cons:

• "The 35 minute treatment started 10 minutes late and finished 10 minutes early."
• "The masseur lady was very very sick! Through all the massage she was coughing a lot and sniffing."
• "The spa area is a social club for local people. Instead of relaxing you get to hear all their life stories which is not what I am looking for in a sauna."

Client Care and Management

Pros:

• "I would like to thank everyone whom made it an enjoyable experience:)"
• "Started going to the gym only recently and I have found the trainer, Joshua Morris, very helpful, engaging and encouraging."
• "Joshua is very knowledgeable around health, fitness, and combat sports."

Cons:

• "DO NOT RECOMMEND Appalling finance management. Charged me after I cancelled my membership!"
• "Booked two massages through Treatwell and turned up to be told it had been rescheduled."
• "Been chasing to cancel the membership for over 1 week now and they are unresponsive, unhelpful, and not willing to help."

Atmosphere and Gym Experience

Pros:

• "Good atmosphere, everyone keeps to themselves in the gym whilst also offering a quick spot on certain exercises when needed."
• "Offers very practical and detailed advice whether it’s by conversation or part of the classes."

Cons:

• "Next time I will book an actual spa place."
• "Other than that, this place is incredibly overpriced for what u get and gym equipment will go unfixed for months."

Communication and Customer Service

Pros:

• "Ronald was so communicative and put me at ease."

Cons:

• "I was called and informed they dint offer saturdays any longer."
• "The manager spoke to me as if i was a child. Rude."
• "Meridan are also replying with sarcastic and undermining replies. Standard!"

Pricing and Value

Pros:

• "Even at peak times, it is not overly crowded and have always been able to get on equipment."

Cons:

• "Your paying a ridiculous amount to use the tiniest and smelliest sauna and steam room I’ve seen."
• "The manager is never there to actually see how this place operates."

Facility and Equipment

Pros:

• "Sauna and steam room are well maintained."

Cons:

• "One of the main reasons I joined was for the combat sports classes which have been cancelled indefinitely with no prior notice."
• "Many gym equipments are broken."

Membership and Policies

Pros:

• None mentioned.

Cons:

• "They will find any excuse to charge you extra money."
• "You have to wait 30 days for cancellation to take effect and they will charge you during this time."

Classes and Personal Training

Pros:

• "Classes are a great workout and have a nice community vibe."

Cons:

• "They cancel classes last minute often and don’t even email you to let you know."