The Black Horse Restaurant, Pluckley Reviews Summary

Atmosphere

Pros:

• "It has a lovely atmosphere with candlelight and I would love to visit at Christmas when I imagine the Black Horse would be beautifully decorated."
• "Was very quiet, early Saturday evening, so lacked atmosphere but it had lots of charm."
• "The setting was fantastic!! Candle light, Live Violinist and a really fun magician visiting all of the tables."
• "The restaurant is in an old building which dates back to the 15th century. The atmosphere is great (low ceilings, hops hanging all around and massive, beautifully presented fireplaces)."
• "The atmosphere of the pub itself is so homely with stunning interior, major attention to detail."
• "The atmosphere was lovely and the violinist a lovely touch."
• "What a beautiful english country pub, clean with tables set and looking welcoming on entry."

Cons:

• "The place was dark and quiet."
• "Atmosphere was non existent, being Christmas eve I thought they would have played Christmas music and maybe had a visit from Carol singers."
• "The atmosphere definitely felt lacking."
• "But sadly we couldn’t enjoy the ambiance as we were too cold."
• "Walked in to a hostile environment, told we could not have a drink in normal circumstances but today was an exemption due to being quiet."
• "We were told quite abruptly, 'no, we're closed'."
• "disgusting language from dirty workmen at the bar"

Service

Pros:

• "great service and friendly staff will be back next time down from Norfolk many thanks"
• "The staff are so friendly, the wine selection and quality is great."
• "We were never left too long, nor was the service hurried."
• "Staff absolutely lovely from beginning to end friendly and knowledgable about all they serve."
• "The service was excellent."
• "The customer service is 10/10 the girls serving couldn’t of done more for you."
• "Each and every staff member that tended to us was warm, funny, pleasant, giving and most of all professional."

Cons:

• "The man behind the bar was not very friendly or welcoming perhaps he had had a busy lunchtime I'm not sure."
• "We waited an hour and a half for food - I don't care but my 7 year old was starving and the manager couldn't care less."
• "Landlady was rather overbearing and ruined the whole experience."
• "staff not very helpfull, it seems the staff are more worried on themselves than the customers......"
• "Staff unwelcoming and seemed embarrassed to have a normal family present."
• "The staff wasn't very professional and the owner pulled the young bar tender aside (in front of us) and gave her a very stern talk about how she was doing her job wrong."
• "Appalling, uninviting, disinterested staff, unprofessional attitude, disorganised, unwelcoming, not a place I would ever go to again."

Food

Pros:

• "We just had the best meal here that we have had for a long time."
• "The food was delicious, I had a steak cooked just how I like it with chips to die for."
• "This is great pub, steeped in history, recently under new management, we had a fantastic meal, the chef is 1st class."
• "The food is amazing no complaints at all you have to try this place."
• "The vegetables were divine."
• "Pork belly to die for and Arancini that was savoury and delicious."
• "we both had fish and chips which were really really good"

Cons:

• "The food was nice, but severely lacking in seasoning."
• "An utter shambles - they couldn't care less."
• "Sadly, the whole place looks like it could do with a good clean!"
• "we were discuss by the lack off quality..... it look cheap products......"
• "The music was offensive music."
• "Nothing that was served remotely resembled the description on the menu."
• "The bhaji that came with a starter was unfortunately very burnt, followed by a main including a burnt bubble squeek."