SIXT Car & Van Hire - London Wembley Reviews Summary

Customer Service

Pros:

• "so impressed with this branch. The staff were fab and accommodating."
• "We were served by Farhan who was absolutely delightful, patient and friendly."
• "Excellent service from the staff at North Wembley branch, I was struggling to pick the right vehicle and Khadijah was really amazing and very helpful, guided me through start to finish."
• "The staff were friendly and highly professional."
• "Great customer service- will use Sixt again."
• "Branch is under new management and I have seen real change and improvement! Now offers great service and staff was very helpful and professional."
• "We received fantastic service from the SIXT team at Wembley."

Cons:

• "The person at the counter was very unhelpful and didn't seem to be interested in helping me hire a car."
• "They didn't keep it to me so I had to add extra to get a car."
• "We were received unamicably by MO, who had no patience for dealing with the (unnecessary) registration."
• "The experience was horrible."
• "!! AVOID AT ALL COSTS!! Sorry to say it but if you hire from these clowns you will absolutely regret it."
• "The person handling my booking refused to give me a vehicle and later refused to cancel the booking and asked me to do so."
• "Really rude inconsiderate staff."

Vehicle Condition

Pros:

• "Car was clean and very comfortable."
• "I booked a van with Sixt from Wembley branch. The van was brand new and very clean."
• "Was provided with a brand new 20 plate van in perfect condition."
• "The van we hired was in perfect condition."
• "The cars were well-maintained and in excellent condition."
• "Our van was very new which was a nice surprise and an automatic which we didn't expect."
• "The vehicle was perfect, very clean and in a good location."

Cons:

• "Later on I found the car was damaged and not insured so I basically had my vacation in an unsafe and not insured car..."
• "The van was already covered in dents and scratches."
• "Van not what I ordered was just given what they had to get me out the yard. The van had not been cleaned dog hairs over the seats, the side door would not close spent the week fighting with it."
• "The replacement had not had a valet before use and the charging policy is opaque."
• "The van had clearly been smoked in regularly and was generally dirty."
• "We were quite disappointed that the logging of this damage was missed prior to our rental."
• "The vehicle was freshly washed and wet which also made it more difficult to see some of the scratches on the bodywork when leaving."

Booking and Charges

Pros:

• "All round smooth, uncomplicated and pleasurable car rental experience."
• "Perfect experience :-)"
• "Hired a van for our move, really easy process and benefit from out of hours return."
• "Hit the road from just £29 a day!!! Great Van choices here."
• "The booking and the drop off also went very smoothly."
• "With paying for my rental in advance I received a discount."
• "Pick up of car was easy. Zero excess was reasonable."

Cons:

• "Not happy, got charged double for providing my information early."
• "Surprise surprise, on returning the van some purported damage was discovered which has been charged to my credit card."
• "DISHONEST! Liars. CHEATS."
• "I was not given admin fee back in fact they charged me another £40 for sorting out their mistake."
• "You get the price on line and then the final bill is double as they add on massive insurance charge equivalent to over £13k a year."
• "When I received final invoice charges escalated further."
• "I was also charged £50 because I had apparently brought the car back on less than a full tank which is completely false."