Address: 223 High St, Chatham, ME4 4BQ, United Kingdom
Phone: +441634846120
Rating: 3.7
based on 148 reviews.
Service
Pros:
"Standard McDonald's quick food. The reason for 5* I'd because of the service I received at the counter."
"The cleaner chris was very nice and polite my friend dropped his coffee and chris said he would go and get him another coffee does a good job defo need a promotion."
"The staff were helpful & very apologetic for wait."
"Staff is very polite, the place is always tidy."
"The staff at the till offer to take my tray to the table as I had shopping in both hand plus the table staff took my empty tray from me to put rubbish in the bin."
"The security guards were really helpful and made McDonald's a good experience especially Noman he was really helpful."
"Good service staff are friendly and helpful with fast service even at a time of high demand."
Cons:
"Very rude staff... She kept shouting at us saying 'Step back' constantly."
"The service is really slow and the staff are rude."
"Service very poor had to wait 15 min for a double sausage no egg (which was wrong and had egg in) there to busy getting the delivery orders out When I complained order was wrong no apology."
"Customer service terrible, people couldn't be bothered to talk to you in decent manner."
"Kept waiting while employees pranked each other by putting salt in each others drinks, abysmal waiting times for the food to be prepared! Never going here again, lacking management & lazy staff!"
"Everytime I place an order the delivery driver doesn't check instructions, has communication problems."
"Rude unprofessional staff, I understand how Chatham public treats them, but it's doesn't mean everyone is the same."
Cleanliness
Pros:
"It's a good McDonald's and was a lot cleaner since I was last here."
"Chatham high street mcdonalds, quick and easy place to grab a snack while going through the highstreet."
"Staff is very polite, the place is always tidy."
"Gets very busy!! Nice and clean."
"The restaurant was clean and staff members were keen on been helpful and professional."
"Plenty of room with an upstairs available."
Cons:
"Only disabled toilet available which produced brown water from its taps."
"The trays stink like stale urine, the food is the standard level cold burgers burnt chips and the to top it off smelly trays that put me off my food."
"Oh dear... Place was dirty, rubbish everywhere, toilets smelled like a subway on a Friday night!"
"Tables need cleaning and floors swept but not whilst I'm actually eating, this is not hygienic and I cant be the only person who is put off their food when this happens."
"The hygiene in there is just stupid as the money handler wears a mask and gloves but the food handler does NOT even wear a mask."
"I went into McDonald's and the place was a mess, I ordered my food and it took so long for me to receive it."
"Nice place for some people! Dirty and smell bad! Strange people inside and everyone is watching at you!"
Food Quality
Pros:
"Food was hot Too Marks."
"The food was always hot and my order was corrected both times."
"Burger was good but receipt was unreadable."
"Apart from that the food was great 👍 brilliant table service brilliantly cooked and would use again."
"The food quality is pretty consistent."
"You can always rely on McDonald's for a cheap filling meal."
"Always a great food venue. Offers are great. Good selection of fast food."
Cons:
"Food itself was, as you would expect, pretty much standard for McDonald's food."
"This is the worst mcdonalds around. Clearly the workers in the restaurant can't read as they always forget half the order and then blame uber drivers for their mistakes."
"Very busy store long waiting times and quality of food reflects this don't think the food is worth the prices nowadays."
"The Mc not tasty looked like it had been thrown around the kitchen and the salad was dry and wilted looked like snot at the bottom after trying to consume it."
"Ordered 4 large meals and there was no fries in when the delivery driver delivered our order."
"To day I been there and I bought food take away home in chatham 2 minutes drive at home all burgers and chicken wrap were cold and disgusting."
"Quarter pounder was stone cold. Both box and burger contained little pieces of carbon in em."
Delivery & Wait Times
Pros:
"First time I've had a hot delivery, how much nicer the food taste when hot, very very nice infact. 👌 am so happy with my delivery today."
"Using during Covid lock down as very easy to order & pay online, always prompt delivery."
"Was busy but service was prompt... all food was hot and as ordered .... staff was very nice and interacted with my grandchildren very well."
Cons:
"Ordered a delivery at 10am was still waiting at 11.30! When it was cancelled because breakfast was finished! Not my fault!! Why take orders if you can’t fulfill them!"
"Getting fed up when ordering for delivery every time there's something missing."
"Ordered through Uber eats. Delivery time was 22.15 however order arrived at 22.45 no apologies or anything."
"Food came very late due to lack of delivery drivers...I was sent cold food that was probably packed at the time I order and was left waiting on the counter until someone finally decided to deliver! The delivery was fast so the blame is on McDonald's itself."
"Terrible delivery service. Ordered with Uber waited almost an hour then wrong food sent and freezing cold."
"Everytime wrong food or stone cold and the driver just dont turn up!!"
"Second week in a row having items missing from my delivery with a refund being virtually impossible."