"The doctors here are excellent. Always helpful and thorough."
"The receptionist Abi went above and beyond to get me seen by the doctor."
"Very helpful, made me smile even in a lot of discomfort which never happens, quick and examined properly."
"The receptionist and doctor were so helpful and genuinely concerned about my health."
"Staff are welcoming and friendly and the GP I saw was thorough and efficient."
"Absolutely fantastic service. I did not feel rushed at all and feel that he thoroughly checked everything."
"The doctor was so friendly and helpful with us - made my daughter calm - she usually hates getting a check up."
Cons:
"Appalled by the Dr felt uncomfortable and not at ease.. they need cameras in the room."
"One of the reception staff clearly thought it wasn't part of their job to be helpful."
"The doctor who gave me a call back refused us."
"Whomever this new doctor is, they don't listen and will treat intelligent people as simpletons and time wasters."
"Horrible experience one of the male doctors was absolutely rude the way he spoke to me and my grandmother had no manners at all not going back there again."
"The phone triage service by the receptionists is appalling."
"The receptionist who answered was not only useless and rude."
Accessibility and Efficiency
Pros:
"The place was packed yet moving quickly. I waited around 45-60 minutes."
"You walk up and get seen, not wait on the phone and hope you will."
"I was referred by 111 and was offered an appointment within 3 hours."
"Once through the lady who took all my details was lovely and I had a call back in an hour from GP."
"Couldn’t thank the staff and the doctor who called me within 30 mins and asked if I was able to come in."
"Got seen the same day and the service was brilliant. Very thankful."
"I was seen in literally under 10 minutes, fastest NHS service ever."
Cons:
"Hurrendous customer service, been waiting for 30plus minutes on hold then put the phone down."
"I've have been waiting 6 hours for a call back from a doctor."
"Appalling service, get to the entrance at 7.40, a full 20 minutes before closing and get refused service."
"Serious improvements need to be made in the length of time it's taking receptionists to answer the phones."
"Been on the phone for over 40mins got to 2nd in queue then was cut off! Absolute nightmare."
"Waited in call queue for 2hrs+ and then gave up trying to get through."
"I waited 2 hours and 15 minutes and they didn't bother to answer the phone."
Facility and Comfort
Pros:
"Place was clean, receptionists were very kind."
"This walk in centre give me a hope that NHS is not all bad."
"We are very lucky to have such a fantastic free service god bless the NHS."
"Great walk in clinic. GP I saw was lovely and understanding."
"A triage system is clearly in operation so people who appeared to be more ill were seen more quickly."
"Parking on the street or in car park and not far from main Bristol Rd for anyone catching a bus."
"Me and my toddler had very pleasant experience with this walk in center."
Cons:
"Just another helpless nhs centre not a walk in centre even though search walk in centres on Google and this comes up waste of time and money."
"Do not attend this walking centre if you are ill."
"Terrible. Claims to not be able to do swabs or testing but every other walk in centre can."
"However there was no hand soap in any of the toilets!! Which was unacceptable."
"That doctor said 'you can visit any children department' and hanged the phone up!"
"Listed on Google as a walk-in centre. It isn't walk-in any more."
"Your clinic should be ashamed. Stop using COVID as an excuse to keep your clinic from being urgent."