The Range, Gosport Reviews Summary

Store Layout and Stock

Pros:

• "The layout is good and clear and it's easy to find what you want."
• "The store layout itself is perfect easy to find what you need without issue."
• "The store is well stocked and most of the time tidy."
• "The Christmas/Seasonal area is of a significant size and has most things that could be wanted."
• "They have a good variety of products, pretty much anything crafty that you need they will have it, good range of garden products too, from Jacuzzis to deck chairs."
• "The arts and craft range is really good, loads of brushes, paints, varnish, accessories, etc."
• "Nicely laid out, loads of homeware bits, furniture, kitchen appliances and ware, big garden section and pets section, a great 1 stop shop for most stuff and reasonable prices too."

Cons:

• "Not a good shopping experience one day the cafe only takes cash the next day only takes cards."
• "They have moved everything around. It's like a poorly laid out boot sale to find anything."
• "Something I was going to buy was labelled £9.99 but it was actually £15.99."
• "Quite often an item won't have a price tag on it so you will have to find out for yourself how much it is."
• "The building looks awful I'm sorry to report."
• "The building has seen better days: the entrance lobby smells of damp and you can expect to see s few buckets dotting the aisle when it rains."
• "Seemed to have a few leaks coming through the roof, they had laid a bit of cardboard down."

Customer Service

Pros:

• "Staff were very friendly and helpful, even asking if I needed help when I was just browsing around!"
• "Phil in the garden centre so knowledgeable and friendly."
• "Staff were helpful. The shop was bright and very welcoming."
• "Always service with a smile. When I ask a member of the staff where I might find an item I am looking for; they always take me to where that item is."
• "The staff were extremely busy but were still friendly, helpful and efficient."
• "Extremely friendly staff, always happy to have a good laugh as you do your shopping while also being helpful."
• "The staff are friendly enough for the most part and help the best they can when you ask for help."

Cons:

• "Had reserved an item & it took 30 minutes for someone in the warehouse to respond to the Customer Service members call."
• "This was followed by a checkout cashier that for some reason could only spurt out how much I needed to pay for the goods, not a single other word."
• "Firstly when talking to customer services the staff member turned her back on me mid conversation to talk to a colleague."
• "The young lady that served me and the two other colleagues she was talking to were all very rude."
• "No point asking the staff either as they have no clue what the shop sells."
• "The customer service is not great at the range."
• "Received a phone call to say the cushion box had been damaged by the couriers, so we wouldn't be receiving that."

Value and Pricing

Pros:

• "Good place to shop only went for paint but ended up with plants, garden lights and loads of other stuff for the home. Very pleased with everything I brought and reasonably priced."
• "Always my first port of call for variety and value."
• "The products on display are not quality items but reasonably priced."
• "Got double charged for an item by mistake as the scanner was on the blink got home and realised but went back and they refunded the extra scan very good service."
• "Really cheap prices and very large selection of home and garden goods."
• "The price points for the craft range as well as every other product there is fair."
• "A great variety of everything with reasonable prices."

Cons:

• "Absolutely fuming, just went into Gosport branch & picked up a 4 Gang 1 meter surge extension lead price on Ticket £3.49 got a couple of other bits and paid. Checked my receipt and had been charged £8.99 for this lead."
• "The shop has been upgraded, so all the prices have gone sky high. Things I brought six months ago have nearly doubled in price."
• "Sadly I'm always charged a price different to on the shelf or displayed example todays purchase garden windmill advertised £2.99 I was charged £3.99 for x2 so I lost £2."
• "Got 2 curtain rails from them... one was painted aluminium costing 4x the price please sort your stock out as the £6 marked price is completely wrong."
• "Stuff is cheap but always check exp date on food."
• "Same old problem, see something, like it, take the details, go to collect it, find its out of stock."
• "The food is over priced and the fries that I ordered were a mixture of yesterdays fries reheated in a microwave."

Shopping Experience

Pros:

• "There's no where I'd rather have a good cup of coffee than the range cafe."
• "The Range is one of those places I never tire of visiting. Their range of goods is so varied that I can always find something I want even if I don't necessarily need it."
• "Love this shop. I can always walk out with something even if I don't need it straight way. Great place to pick up a bargain or gift for birthday or Christmas."
• "On the whole, a good way to spend an hour or so."
• "The shop the entire family love."
• "This store is nice to shop in now as they have altered it and it is not all jumbled and cluttered up like it used to be it looked like a junk shop but now it is a pleasure to shop there."
• "It seems to be better laid out then the ones in Portsmouth and Southampton."

Cons:

• "Unfortunately this branch no longer has haberdashery."
• "Cafe on site it's nice but expensive for what it is."
• "The building is large bright and clean especially since its make over a few years ago."
• "It's basically now a large Christmas decoration shop with a few odd homewares."
• "Only issue is the number of tills operating when I visited."
• "Never had a problem finding a place to park in their car park and have always gone though the tills fast."
• "Queued at the checkouts for ages while one of the checkout ladies was chatting with 2 other members of staff."