Haché Brasserie Holborn Reviews Summary

Service and Staff

Pros:

• "Paris who served us was extremely helpful and was always present there with a smiling face."
• "Daniel was incredibly attentive, helpful, and genuinely a joy to have helping us!"
• "Daniel, who served me, recognized me from an earlier visit and he was helpful."
• "Daniel and the other waiters are excellent and will make you have an unforgettable time."
• "Daniel and Alexandra were absolutely the best service we could have had."
• "The staff was truly amazing! Accommodating and welcoming, all top praises!!"
• "Our meal was delightful in terms of taste and presentation."
• "Very nice and friendly people, full recommend for business diner."

Cons:

• "However, just as we finished our meal, my friend mentioned her throat felt ticklish...leading to her spending the night in the hospital."
• "Good burgers, but the service is poor...they were not very kind."
• "...later that evening I was violently ill...I can guarantee it was at Hache."
• "...we had to ask more than twice for some of the drinks, and they were not very kind."
• "Waited 20minutes with no attention despite asking twice to order."
• "When we arrived the restaurant was half empty but the waiter said the place is fully booked...we showed our reservation but were still declined seating."
• "...the customer service was shocking! The waiter was careless with a disinterest to making customers feel welcome."
• "Atrocious service tonight...Far fewer from now on, if I can help it. Appalling."

Food Quality and Menu

Pros:

• "I ordered a vegan portobello mushroom burger, and it was amazing!"
• "The Smokey truffle burger is delicious and Daniel spoke to the chef on my behalf to ask for it to be cooked as rare as possible."
• "The Beyond Meat vegan burgers were delicious."
• "Top food and service! Try the truffle burger - it‘s an experience!"
• "Great burgers, delicious starters, everything a bit more healthier than a normal burger restaurant."
• "Fresh, tasty and full of flavour."
• "The burgers were fantastic, the prices were reasonable."
• "Very good food at a reasonable price in Central London."

Cons:

• "Delivery was on time and food is fresh but Tuscan chicken bites were far too oily and heavy to digest."
• "Food was quite good but not like amazing - wouldn’t recommend the Mars Bar cheesecake."
• "The actual burger was okay, the meat was a bit dry and the bacon was cold and pre-cooked."
• "Personally, I found that the cheese was too cold and there were far too few truffles on the fries for what you pay."
• "...to pay £13.50 for a cold mushroom burger, with little to no mushroom is a stretch."
• "The Beyond Meat vegan burgers...the speed of service was utterly ridiculous! It took 90 minutes before we managed to get out."
• "Ok, food fine, service fine, nothing to write home about and with so many places to visit I wouldn't be hurrying back."
• "Service was great and food tasted fine. However, later that evening I was violently ill."

Ambiance and Location

Pros:

• "The restaurant is a nice spot for a date."
• "It’s a really nice restaurant! Great decor."
• "Great location! Very close to Holborn station, perfect for when you want to grab some food after work!"
• "The atmosphere in the party room was beautiful and the decor was perfect."
• "Atmosphere warm and relaxed with a great choice of background music."
• "Decoration was intriguing and instagramable if that's your thing."
• "The restaurant is really gorgeous! Decorated with lit up cherry blossom trees the large restaurant is welcoming and very comfortable."
• "Very nicely decorated restaurant, perfect for a quiet lunch in a relaxed but classy decor."

Cons:

• "Men’s toilet was out of service with no alternative."
• "Sweet potato fries arrived cold and wrong burger order and we had to return the vegetarian burger as it was stringy and inedible."
• "However the female toilets were very badly maintained and the sanitary bins were overflowing."
• "Ordered from the brunch menu, everything tasted fairly bland and shop bought. Expected more, few repairs need to be made internally such as the leak on the ceiling."
• "A nice environment for what is, essentially, an upmarket burger place."
• "The ambiance is good, comfortable and fairly intimate but let down by the food."
• "Good service and nice menu. Happy hour cocktails were good. Let down with access to the toilet for our disabled guest."
• "Lovely place. Very good waiter service. Fantastic tost with avocado and burger! They also offer very nice drinks. I only regret they close at 9 pm - why SO early!"