Zizzi - Greenwich Reviews Summary

Service

Pros:

• "All the staff were very friendly and attentive."
• "Very friendly service."
• "Pavel and John lifted the mood immediately with their friendly smiles and comedy."
• "Great service. Really friendly and attentive."
• "Service was really good, and able to cater for Gluten Free requirements."
• "The staff were so friendly, approachable and so quick to tend to whatever it was you needed."
• "Wonderful service from all of the waiting staff."

Cons:

• "Service was too slow."
• "The staff is just rude."
• "Staff were rude and didn't seem to understand what dishes were available."
• "Staff wondering around in circles but barely ever asking about customer needs."
• "The service is also abysmal, where waiters hover like starving animals."
• "The serving was slow although there wasn't many people in."
• "Service was absolutely disgusting waited 20min for food and then asked to move tables and had to move the food and drinks our self."

Food Quality

Pros:

• "Food: loved (I had the chorizo carbonara, which I fully recommend)."
• "Great vegan options. The vegan margarita was delicious."
• "All dishes were very very tasty."
• "The food was very nice. I loved my ravioli di Capra.they were very tasty. The banana sundace was delicious, also."
• "The specials are great especially the croquettes and we tried the Chianti ragu pasta which was amazing."
• "Food arrived in a decent time and was very nice."
• "The pizza we ordered had a thin crust and the topping were fresh and flavourful."

Cons:

• "However the pizza dough is hard to chew, quite tasteless and not enjoyable at all."
• "I spent £30+ but left feeling sick."
• "The food on this occasion was not particularly great. Took a while to arrive and was disappointed when it did come."
• "The Food is very very bad quality. Be warned."
• "Food was blend and greasy."
• "The pizza was too dry and very empty base, calamari wasn’t cook well."
• "Food was genuinely awful."

Ambience & Location

Pros:

• "The restaurant is located right beside the Greenwich Pier."
• "A nice restaurant with a great view to the river."
• "Great view of the Thames from the top floor (wheelchair accessible)."
• "Restaurant itself is lovely too, just like the food and staff were."
• "So far the Best roof top in London, and amazing views over Thames River towards The Shard and Canary River."
• "Great location and seated on the top floor the views over the Thames are breath taking."
• "River Thames and Canary Wharf views. Lovely to watch the sunset over London in the distance."

Cons:

• "It was a little noisy sat next to the plate return area."
• "Seated by the 'kitchen' area which was noisy and disruptive."
• "Restaurant and facilities (toilets) are looking a little tired."
• "Place needs closing down and refurbishing. Very tired looking and unclean."
• "Decor inside needs attention dusty in places a clean up would not go amiss."
• "The general atmosphere boils down to tinny chart music that sounds like its being played on a Nokia 550."
• "Great location but it was swelteringly hot upstairs."

Management & Staff

Pros:

• "Ticks quite a few good boxes for a meal here."
• "Service mostly good, but seems to have a bit of staff turnover and not all were a good fit, but they went as quickly as they showed up and that’s good."
• "Pavel our waiter was brilliant. He had amazing customer service and was very polite."
• "The staff was very nice and kind."
• "The service from the waiters was amazingly nice and the service they provide is something every restaurant in the area should take notes on."
• "Served by Megan who was great, real friendly and helpful."
• "Wonderful staff delicious food. Better than other zizzis I've eaten in."

Cons:

• "Shocking!! Nothing was right!!"
• "Food was good but staff are very unorganised!"
• "The next table was complaining too and the way the manager spoke to them 'if you don’t like something then leave' was so unprofessional!!"
• "Good food experience spoilt by rude staff behavior."
• "service was horrible, the lady which had serviced me was rude, she made little comments."
• "Absolutely horrendous. Food was okay but staff were really really bad. Service was not okay."
• "Very bad service food ok but the waitress my god experience 0 looks like you want to work with tourists because has regular customer never gone ther again the manager put her to do the washing up go to another zizzi restaurant but don't go to Greenwich."

Value & Pricing

Pros:

• "The set menu covered everything I wanted for lunch at great price. Food was tasty and well portioned."
• "Good food to share and very tasty pasta."
• "Decent 3 course menu for £17.95... Spoiled only slightly by kiss FM blaring out of speakers above our table."
• "Accept tastecard so 2 courses, 2 sides and a drink each cost £20."
• "The food was lovely though and not too expensive considering the location."
• "Great food, love their garlic bread. The desserts were excellent."
• "Lovely service, awesome views from the roof terrace and really great food and drinks."

Cons:

• "The sparkling water we got for >4pounds was warm."
• "The sicilian still lemonade was thin and small, which, at £2.95 was possibly the worst value lemonade I've had at comparable restaurants!"
• "Pizza is decent but doesn't live up to the value (£10-£12)."
• "The food isn't particularly good, not bad either. The pizza lacks topping and its mostly just pasta."
• "Worst meal I have ever had. Loud crowd. Took half an hour to get starters. Pizza was mushy. Goats cheese was slime and cold."
• "Overall a decent place, view on the river is amazing but the food is overrated and not italian at all."
• "The pizza was too dry and very empty base, calamari wasn’t cook well."