Zizzi - Bromley Reviews Summary

Customer Service

Pros:

• "The waiter went above and beyond with the customer service."
• "Both of the mentioned gents, looked after me and a number of fussy guest (aka my friends) with care and attention."
• "Went there for a friends birthday celebration on a Friday night. Friendly staff great service tasty food."
• "The staff is the most friendly and welcoming we have ever seen."
• "Fabulous service from Scott on 17th December. What a helpful and cheerful guy."
• "Our waiter Fethi was very kind and professional."
• "We were served by Renata and Victoria. They had a great attention to detail. Very friendly, yet professional."

Cons:

• "Service was quite slow."
• "Although the staff were friendly and polite the service itself was terrible."
• "The manager was no where to be seen until later on in the eve."
• "Poor management and terrible service."
• "Just recently went to zizi it was one of the worse experiences of going for a meal I’ve had."
• "Took them ages to serve and the atmosphere was dead felt like the staff was just talking about you all the time."
• "Service practically non-existent."

Food Quality

Pros:

• "Delicious food (compliment to the chefs) great recommendations for wine and food combos."
• "The food was very tasty and the staff were friendly and extremely efficient."
• "The food was amazing and the staff were super friendly and helpful."
• "Really enjoyed the food."
• "Excellent service, great food and wide choice."
• "The pasta de la casa tasted very good and also the tiramisu."
• "Food was great. Had salad, garlic bread, pizza, risotto and all was great."

Cons:

• "Lasagne nondescript and bland."
• "The gluten free pizza is not good at all."
• "The pizza was rubbery and congealed and my pasta was very watery and flavourless."
• "Strozzapretti tasteless...soggy spirale pasta instead of trofie pasta."
• "Various items out of stock, meatball Al forno was like a cheap microwave meal."
• "The calamari was bland."
• "Pasta so over cooked it was like mash potato with watery sauce on top."

Ambiance & Decor

Pros:

• "Lovely place to eat modern spacious and light."
• "Always love going to Zizzi, usually for lunch but sometimes for dinner."
• "This restaurant is absolutely stunning."
• "Good atmosphere."
• "Very very friendly warm atmosphere and all the staff make you feel welcome."
• "The restaurant was pretty quiet but everyone looked very happy with their food."
• "Aside from this nice staff and lovely atmosphere."

Cons:

• "The actual restaurant looks a bit tatty and is in need of a refurbishment."
• "Tables not very clean, breadcrumbs on table."
• "Sometimes it's really loud because someone has brought their entire family with them so there's kids screaming."
• "The tables were so close that you could the other tables conversation."
• "We rushed our meal, paid and left as quickly as possible due to a very strong unpleasant smell of rubbish coming through the restaurant from the back area."
• "DO NOT EAT HERE. Rats running around in the restaurant."
• "It was good the drinks were quite expensive 3:55 for coke zero and the rest evening we lived on tap water."

Management & Staff

Pros:

• "Had the best service than any restaurant I've been to our server Jay was brilliant he told us that there would be a five maybe 10 min delay on food due to staffing issues."
• "Food is yummy too! Will definitely be coming back!"
• "Great food, and the staffs were really nice."
• "Good food, kind employees."
• "The food was absolutely amazing."
• "ENZO was a delight with his lovely smile and wonderful customer service techniques."
• "I would like to take the time to thank Peter (who I believe is the manager) for providing super service (while they were very busy)."

Cons:

• "the manager was so rude!"
• "Poor management and terrible service."
• "But unfortunately the Assistant restaurant manager(who i didnt catch their name) was ridiculous rude."
• "Horrendous service."
• "The service from the staff (waiter and manager)was unacceptable!!"
• "Very bad and slow service."
• "Service was appalling."

Value & Pricing

Pros:

• "We were offered a glass of prosecco on the house, or coffee at the end of the meal."
• "Food was fab 👌"
• "got the 3 courses for 17.95 deal and it was absolutely tip top!"
• "Had my birthday lunch at the Bromley branch. Free main meal and a free bottle of prosecco thanks to a voucher Zizzi sent me."
• "she did reduce food bill by 20%."
• "All packaged beautifully/carefully."
• "The food was outstanding, so was the cleanliness of that restaurant."

Cons:

• "Keep cutting portions while increasing prices."
• "The side of sweet potato fries was just over a dozen and three tiny arancini balls."
• "Really, really poor."
• "JackFruit Pizza really sloppy/dripping with the water from the jackfruit or oil not entirely sure what it was."
• "It was good the drinks were quite expensive 3:55 for coke zero and the rest evening we lived on tap water the foods good but the pudding I had. the pizza baced with inseam and it was burned bit over priced Main main food was good though."
• "Used to like this restaurant and visit on weekly base. However, they have changed all the management team n staff (inc the chef), since then we have visited twice and we had to send the food back as it’s not eatable."
• "DO NOT EAT HERE !!!! Very unhygienic."