Nova Cinema Reviews Summary

Seating Comfort

Pros:

• "Seats were comfortable."
• "The seating was comfortable and the auditorium a good temperature and well ventilated."
• "The seats are a dream with the reclining buttons."
• "Lovely comfortable seat with so much leg room!"
• "Great cinema! Comfy seats."
• "The standard seats are extremely comfortable."
• "Comfy seats, big screen."

Cons:

• "The seating is uncomfortable and wonky and the spacing and levelling of the seats leaves much to be desired."
• "Just out of screen 2 where the seats are so uncomfortable (old, worn, lost all stuffing)."
• "The seats are somewhat uncomfortable especially after a 2hr or more film."
• "Though seats uncomfortable!"
• "These seats were rigid and rock hard!"
• "The seats are uncomfortable, and not spaced far enough apart."
• "Not comfortable at all seating upright no atmosphere."

Facilities and Maintenance

Pros:

• "Thank you Nova Woking for a fabulous facility.😊"
• "Top state of the art cinema with regards to interior decor."
• "Much better 'lounge' areas than normal chain cinemas."
• "The newly reopened cinema is very impressive, and great prices too."
• "A fantastic independent multiplex which offers a serious bit of competition for other local cinemas."
• "Cinema theatre/show rooms are specious."
• "This lovely cinema has excellent chairs and a good ambiance."

Cons:

• "Toilets could do with a bit more maintenance."
• "Cold stale popcorn, no staff around other than 2 people on tills extremely slowly serving an ever-growing queue."
• "Popcorn or soft drink machines were not working & no ice-cream available..."
• "Also the cleaning of the screens is not up to scratch as you can often see spill marks and stray pieces of popcorn hanging around."
• "Cinema is in need of a major refurbishment!"
• "The seat heights are not very much from one row to the other."
• "For some bizarre reason they don't fully turn off the ceiling lights on the sides of the room when the movie starts."

Customer Service

Pros:

• "We were met at the entrance, directed to all that we needed."
• "Nice touch after the previews and before the film started was a member of staff coming in (after the curtain drop and lights up) and giving a short announcement and to enjoy the film."
• "Staff are always helpful and friendly."
• "Staff seemed polite and helpful."
• "I really appreciate the in person pre-movie introductions."
• "Friendly staff, comfy seats, covid-protocols being followed."
• "Staff are mostly pleasant."