Dexters Chelsea & Belgravia Estate Agents Reviews Summary

Customer Service

Pros:

• "Excellent customer service, professional and receptive approach, the team was always available, even at short notice."
• "Charlie Douds has been very attentive, dealing with any issues quickly and never complaining about my frequent calls."
• "Communication was excellent and if at any stage a problem occurred Aaron contacted me with an excellent solution and fixed the problem."
• "Every time we phoned or emailed we received virtually an immediate response."
• "They kept an honest and open channel of communication with us and helped speed up the process."
• "I never had to wait more than an hour for a reply to an e-mail or text...usually came within minutes."
• "The customer service really stood out compared to other estate agents."

Cons:

• "I rarely post reviews, but in this case I feel obliged to warn others not to trust this agency's empty words or promises, and to go with your gut instead."
• "So far I have a disappointing experience of letting my flat with Dexters Chelsea."
• "We used Dexters to sell an apartment in South Kensington. By far they are the worst estate agents - quoting a high price just to get the mandate then recommend a sale at less than 20% of the asking price."
• "One of the most unprofessional dealings I have had with an agency."
• "Dexters were not successful in organising many viewings, and have not obtained any offers from qualified tenants."
• "This has been a very tedious experience for me, I would have hoped that they would show some sort of empathy, understanding or even just acknowledgment of my situation."
• "During my tenancy, it took 3 MONTHS for someone to come to fix a non-working cold water tap."

Professionalism

Pros:

• "Charlie, Percy and Ellie at Dexter's on Sloane Avenue are all five-star agents delivering an impeccably professional service to Chelsea and Belgravia landlords."
• "Professional, knowledgeable service worth every penny."
• "Unbelievably professional, responsive and friendly."
• "Professional, dedicated, and a real understanding of her customers' needs."
• "Percy and Fred are London's best estate agents - always pro active, charming, helpful, efficient - the most diligent, hard working guys!"
• "Genuinely professional service from Hugh Daunt at Dexter’s Chelsea."
• "Very professional service with a good understanding of what my needs were as a client."

Cons:

• "Then Dexters stopped contacted me, and only called me after my reminder emails."
• "Yet the agent consistently assured me that everything was ok... Then after nearly 4 months of wait and empty assurances, they simply advised me that the seller had dropped out, and they couldn't do anything about it!"
• "I put my flat on the market 3 months before the current tenant moves out... Then Dexters stopped contacting me."
• "I recently moved out of a property managed by Dexters Chelsea & Belgravia and this has been one of the worst renting experiences of my life."
• "Now only few days left before the current tenant moves out, so I am looking for a significant gap between the tenants, despite Charlie’s reassurances."

Efficiency

Pros:

• "They managed to secure a quick sale for us at these very challenging times with a purchase price that exceeded expectations."
• "Dexters Chelsea sold my flat in a short period of time after other estate agents could not sell for months."
• "Despite months of unforeseen delays, Hugh was incredibly efficient, kept the momentum going."
• "The rental process from enquiry to showing to offer to acceptance has been seamless and efficient."
• "Very keen to get things done in a timely fashion."
• "He was able to secure a dream apartment in a very short time frame and helped liaise and negotiate super quickly and effectively."
• "The service was great. The respond was extremely fast."

Cons:

• "Having unfortunately not sold with a previous agent, it took Dexters no time at all to sell my property in a buyers market and at a price I was really happy with."