Zaraks Grill Lounge Reviews Summary

Food Quality

Pros:

• "Cote de beuf steak tasted alright but for me it was all about the beef barrel steak, juicy, succulent and packed full of flavour."
• "If you love your steaks then this place is highly recommended. Steaks are cooked perfectly, juicy and delicious."
• "The food was fine. Don't get a lot on your plate and it tasted fine."
• "The food was amazing and so was the presentation."
• "The food at Zaraks was delicious, and Adam's exceptional service added an extra layer of enjoyment to the evening."
• "The food, service and atmosphere are all excellent, I find myself coming time and time again."
• "Steaks were nice and very tasteful...."
• "The food here was okay, average I'd say, the starters came out at different times."

Cons:

• "Not worth 4.5 stars.. Food wasn't all that had better steaks won't come again."
• "Food was mediocre, I ordered a pasta and a steak for our mains, and it was tolerable."
• "The food was fine. Don't get a lot on your plate and it tasted fine."
• "The steak was okay, but the wings on the platter had no real flavour besides charcoal."
• "The food was undercooked, sweetcorn was out of date smelt like it had gone out of date months ago."
• "Food was good as always. Staff were a little rushed this evening."
• "Food was ok but the customer service let then down. 🙄."
• "Ordered a platter for 2 and cheese chicken. Steak was OK. Nothing special."

Service

Pros:

• "The service was amazing from most the staff except a few."
• "The standout was undoubtedly our waiter, Adam. His attentiveness, knowledge of the menu, and friendly demeanor elevated our dining experience."
• "The service level from all staff especially Furqaan was superb and accommodating."
• "The staff upon entering were very polite and greeted us, then showed us to our tables."
• "The staff were very welcoming, especially Fahad. He was very friendly and helpful."
• "The staff were very welcoming, open and more than willing to help and chat to you."
• "The service from Asma was on point and she was readily available if we needed anything."
• "Great service from the guys at Zaraks, went with friends and the steaks were to a very high standard."

Cons:

• "Service was amazing from most the staff except a few."
• "The service was fantastic, especially one female server in particular."
• "The service was very very slow. We waited at least 25 minutes before our order was taken and then another 30 minutes to get our order."
• "The service wasn't great and on top of that the management are calling us dishonest."
• "Service was great, staff were very helpful and came to check up on us multiple times."
• "The service was okay, but food wasn’t great."
• "Very good food, very good service and at a decent price (£27 per person roughly)."
• "The service was great as the staff were so lovely!"

Ambience and Atmosphere

Pros:

• "It's a very nice restaurant with good food and friendly staff."
• "The atmosphere was awesome and I definitely liked the modern style of this place."
• "The atmosphere was just right and the staff did not rush us at all."
• "It is a lovely restaurant with a relaxing ambiance. Open kitchen is a nice touch."
• "The whole experience from when we walked through the door was on point."
• "The atmosphere was great too. Could not recommend Zaraks enough."
• "The atmosphere was pleasant and the interior and customer service was nice."
• "The restaurant was very clean smelling nice they have great ventilation system."

Cons:

• "It is not a nice environment to hear but I guess you could ask the manager to turn it off on site or change the music non-explicit."
• "The music is explicit so if you go with family (children or elders) it is not a nice environment."
• "The only downside was that it was pretty cold in there. I sat with my coat on."
• "The place could do with some more lively atmosphere, feels cold inside."
• "The atmosphere and atmosphere didn't feel right either, it wasn't even as busy I have no idea why the service was slow."
• "The place looks very good. Very spacious but not too busy."
• "The building and presentation throughout speaks for itself."
• "The decor is lovely, very comfortable place."