Address: 1 Newport Ave, London, E14 2ED, United Kingdom
Phone: +442075384619
Rating: 4.4
based on 171 reviews.
Staff and Service
Pros:
"Staff is very friendly and do not miss an opportunity to help you if they see you struggling."
"Every time I go to the store, the staff are very friendly. Especially Albena who is always smiling and providing excellent service."
"I was served by Yasmin such a wonderful person, always kind and she’s amazing with kids, my daughter loves coming to the shop just so she can say hello to Yasmin."
"Your staff member Novie was so kind to assist me and even went the extra mile to look for her phone on the back office so I could tethered to it and give her the amazon label."
"Amazing customer service from Tania."
"Anya is very helpful and always greets me when I head into the store. I enjoy our conversations and she always helps out if there is anything I need."
"The customer service is excellent!"
Cons:
"Today, late afternoon, was the first time I shopped here and never again. I was followed round the store, very obviously, by two members of staff who clearly thought I was going to steal something."
"3 of the staff member are really nice, the rest of them just look like they’d rather be anywhere else then here, no greetings, no smiles."
"Got rotten food from this place! They were so rude and only spoke in their language without communicating properly with me, when I returned the item!"
"Although they are a UPS drop-off and pickup point, and the hours they submitted to UPS are clearly operations until 10pm, they refused to allow a pickup after 9pm and before the advertised 10pm."
"The staff are surly at best."
"They oven cooked the salad on my sandwich which I did not ask for and then have the cheek to argue that it's the right way to make it."
"Very incompetent staff (customer service and supervisor) who are unable to answer simple questions, staff very unpolite and rude."
Product Variety and Quality
Pros:
"The shop has variety of good quality products."
"The store has good range of products and are stocked mostly of the time."
"It sells a great range of products, both ready to eat and to prepare at home and nothing is excessively priced."
"Been going to this store for over 5 years and I'm very satisfied with the customer service and products they have in store, and they even have a subway!"
"Also it has lot of Indian stuffs which no other stores nearby has."
"The store is always clean and well stocked."
"A store with a lot of variety and amazing vegan and Indian food options.. highly recommend this place."
Cons:
"A short variety of products. They do not have English cream, although they have smoothies. It is simple, not very big. Just to buy simple things. milk, bread, beer, wine... Just this."
"Worst local store. The keep changing the quality of the product, it used to be good and it’s now awful."
"Literal leakage, instead of fixing it they put two buckets on the floor, with no warning sign."
"This place is just the most expensive and really bad “fresh “ products. We bought chicken and it was ROTEN, smelly awful, time before was the milk and even the attendant don’t take out the bad products."
"The fruits and vegetables are often not fresh and not of a good quality."
"since the reopening most of the food I have gotten has been mouldy. they’re not storing anything correctly as I have seen mould on fruit on the store shelves."
"Many times I found food with mold and food expired."
Price and Convenience
Pros:
"Value for money."
"The store is very convenient and provides everything you require."
"Nice and clean store, world food available (almost) good deals and offer, good variety of cake, ohh I love cakes and Italian biscuits, well-trained staff, well done Nisa Virginia quay, thanks."
"The store is conveniently located and has a lot of Indian grocery. Staff is very helpful."
"There is a cash machine as well as subway inside the store itself."
"Open till late each day, the store stocks a wide range of every day products."
"It’s a nice place, very convenient for the position, (really close to place where I live)."
Cons:
"This place is only good for people who don't want to travel to get their groceries."
"Most of the items are overpriced. No other stores are nearby, due to this reason it takes advantages from local residence."
"The price has always been higher than any of the other stores like Asda/Tesco."
"The items are all really expensive too, and they lie on the offers."
"Shelves always empty, prices double of what you can find in near by stores."
"Sometimes feels like you're overpaying or that the place is a bit untidy."
"They are charging £3.99 for a small bottle (approx 100ml) of alcohol gel and although they sell masks the staff is not using masks."
Customer Experience
Pros:
"Friendly atmosphere."
"The things that I love the most about this shop is people."
"I would recommend this store to friends and family of mine, I live in City Island and I realized that the new Sainsbury's that opened up does not have the variety this nisa local has."
"It’s always a very comfortable experience at this Nisa branch and I have been a customer since the last 1.5 yrs. Anya, Parth and the team have been very helpful and attentive towards the customers. Thanks Anya, Parth and the team"
"Really friendly stuff, great selection of things you may need. It's not the cheapest, but if you need quickly something, you can find it."
"Their services and groceries are amazing! Especially thanks for the kind service to Anya, Soumen and Parth so so kind and communicative xx"
"I really like visiting this store. Their stock is fresh, the place is clean, and shoutouts to the friendly staff."
Cons:
"The treatment was unfair and misleading."
"The worse subway ever. The service is very slow."
"Why bother renovating the place if you're going to keep every single one of the new self-checkout tills closed? In broad daylight, every day, all week?"
"Staff is not polite. Many times the price on the shelves are lower than when you pay at the till."
"On the most part poor customer service, (I don’t know any names) however a few staff members are helpful, friendly and smile and say thank you. However the majority of staff members come across as rude."
"Ridiculous return policy. The staff does not know what is there in their store and they don’t trust their customers."
"The till operators are very unfriendly and rude...they should stop their monopoly aggressive behavior immediately."