"Excellent customer service even when some customers were rude to her. She rose above. 5 stars."
"Iram Naqvi, Sana Ali, and Laila Shah delivered exceptional service at Chaiiwala, making our dining experience all the more enjoyable."
"Really enjoyed my visit to this outlet with a group of friends. The cheesecake was delicious and the drink I had was very pleasant."
"Visited with my friends had an excellent 5 star service by 2 lovely ladies, Erum and Laila, desi breakfast was mind blowing."
Cons:
"Terrible customer service from one of the ladies. She makes mistakes and thinks she's in the right."
"The ladies there are very unprofessional and were talking on the phone and not getting the order correct."
"Hello, I just literally bought a karak chai from the ladypool road branch, and the service I got was really below standard."
"Went in on Thursday, was served by Taibah she was very rude and gave bad service."
Food and Drink Quality
Pros:
"Karak chai amazing taste, as it always has been from day one, definitely one of the top tier tea joints."
"Chaiiwala is honestly best for the chai, the tea here is incredible and they really focus on making the perfect chai for you."
"The Masala chips were also very flavourful and one of my favourite picks from here."
"The food (we had kebab roll) is fresh made and the karak chai was brilliant, so good."
Cons:
"The food tastes like it's old. The 'bhel puri' didn't taste good/authentic and was soggy."
"Appalling service and quality of food has gone down steeply."
"The Chai and Coffee were bland and too watery."
"Absolutely waste of your money and time desi breakfast blend omelette frozen small pratha."
Ambiance and Seating
Pros:
"Love their tea, deco is nice, haven't been in awhile need to visit."
"Nice hipster style decor. Love the retro lighting. Karak chaii to die for..."
"Delightful little place on Ladypool Road. Better than the one in Slough in London."
"Lovely little tea house! Well lit, I think you could probably light the whole street."
Cons:
"Very busy place, same taste of tea. Decent ambience... it very crowded and noisy."
"It's smaller than I expected with only few tables but a lot of people were queuing."
"The seating and the space is claustrophobic, seats are also very uncomfortable."
"Shop is always full of people just ordering one tea and hogging up a whole table using the Wi-Fi."
Hygiene and Cleanliness
Pros:
"The outlet is clean and has plenty of room to sit and relax and the girl who served us was friendly and knowledgable."
Cons:
"Food quality is not constant especially when they are busy. Service could be better with better coordination, food delivery and hygiene."
"It'll good if someone could clear and disinfect the tables after servings."
"Went here with my father just for a quick brunch. Service was friendly and fast. The food and tea were great but we were not fans of the parata - it was more like the frozen 'Shaana' parata's rather than a shop made one."