"Staff were very helpful and most of the staff were lovely."
"All nurses really showed that they cared and wanted to make this an easier process for all the patients."
"The medical team, including the doctors, midwives, and other healthcare professionals, demonstrated the highest level of professionalism and expertise."
"Midwife Kay's explanation and comforting words provided me with tremendous strength and comforted my emotions."
"The trauma and orthopaedic team truly are one of the best I’ve ever seen."
"The nurses and midwives were very friendly and caring until the end."
"Thank you staff, you're absolutely amazing."
Cons:
"Very irresponsible receptions and wait for almost 3 hours still waiting to be called to meet a proper doctor."
"Reception staff and nurses evade responsibility for each other only because a silly mistake of the nurse."
"The nurses did not attend to me whatsoever when I was clearly in pain."
"Staff are unprofessional, lacking in empathy and how to deal with patients."
"Nurses are rude and obnoxious."
"The lady who dealt with me was so robotic and the most inhumane person I have ever met."
"The receptionist laughed in my face with a nurse, maybe because I spoke in English with my accent."
"Really incompetent staff, reception staff was playing games on their phones."
"Horrible hospital. The moment you step in you get transported to WW2 bunker."
"Tried to book an appointment with a Doctor that apparently no longer works there - person on the phone was super rude."
Wait Times and Efficiency
Pros:
"Everything went quick and well, the Dr were amazing."
"Huge thank you to 8th floor staff Zachary Cope Ward for care and help after my operation."
"Just like most of the people here, I had to wait around 7 hours."
Cons:
"It does take a few hours due to there being other patients as well."
"Wait for almost 3 hours still waiting to be called."
"I was given two pills to insert to open up the cervix and after two hours I’ve experienced extreme pain."
"What made the experience negative is the 4 hours wait for the medicines to be delivered by the pharmacy."
"I was having heart condition and they made me wait 3 hrs with no tests."
"Six hour wait, no place to sit inside, people literally stuck standing outside."
"We then waited together an additional 5 hours in the busy hallspace."
"This hospital has gone down hill got to the hospital at 7pm. A still not seen by 12am."
Facilities and Organization
Pros:
"I was greeted with warmth and compassion by your dedicated staff."
"The care, attention, and medical expertise I encountered were exceptional."
Cons:
"I haven't found in my life that it is such a difficult thing to see a doctor."
"The organisation could be better."
"No seats and dirty place."
"Patients not getting the care they need before someone dies in their care that could be easily avoided."
"Entrance was difficult to locate in emergency."
"The hospital was in a very bad condition, with patients seating next to each other and no doctors to tend for hours."
"They lost some paper and we couldn't use the toilet as the shower was out of use, so we couldn't even wash for 3 days."
Communication and Empathy
Pros:
"Dr. Saima was very patient, kind, and sweet. Listening to both me and my partner."
"The staff had sat my friend alone in front of the emergency care units desk for that entire duration."
Cons:
"I reasonable doubt that some of the staff there are racists because of my experience."
"They let me sit there for another 20 minutes with my baby between my legs."
"Staff including midwives, doctors, and other healthcare professionals were not empathetic at all."
"Some staff were just walking around chatting about their personal lives instead of doing their jobs."
"The doctors were too busy to explain what was going on."
"Very bad in providing information."
"Didn't feel like I was treated as a human being."