CricketDirect Reviews Summary

Customer Service

Pros:

• "The telephone service provided by staff by Pat was very good."
• "Dilani was a delight to deal with from customer service both over the phone and prompt on emails, thank you."
• "Great personal service. [...] made sure the delivery got to me one day after I had made the order."
• "I was quite pleased with the way the order was processed from start to finish & how professional the staff was."
• "Very Organised service and notably well informed Customer service rather than box standard answers compared to others in the market."
• "Jim quickly understood and knew that a Child’s disappointment at Christmas is NOT an option. He kept in touch with me, gave me advice and options as alternatives and overcame that problem."
• "Very helpful and knowledgeable staff."

Cons:

• "Poor customer service provided."
• "Absolutely shocking service."
• "I've used Cricket Direct before without issues, but the minute something went wrong they were not willing to help."
• "Do not use. Ignored for weeks. When you try and contact, phones are not answered and emails ignored."
• "Awful company to deal with. Half of order received 4 weeks ago. No sign of shirts. Emailed twice and no response."
• "Terrible organisation and customer service."
• "One of the worst customer service ever if not the worst."

Order Processing and Stock

Pros:

• "Cricket Direct indicated item despatched within 24 hours of the order."
• "Ordering was straight forward and immediate confirmation received. Item as described."
• "Got a notification after a couple of days that one item was out of stock (despite being on the website), agreed an alternative on the same day."
• "Updated with the stock availability by call on immediate basis, no delays, no product missing neither faulty goods."
• "I ordered a number of products from Cricket Direct to be delivered to the Republic of Ireland. I was thoroughly impressed with the speed at which they arrived."
• "Excellent service. Order a ECB Cricket shirt. Was delivered within a couple of days."
• "Been purchasing presents from Cricket Direct from my partner for a long while now and each time has been perfect. Items are really good quality and arrive really quickly."

Cons:

• "I ordered some out the New England kit which took 2 weeks to process and that was only because I called them about the order and they had part of the order in stock."
• "They came back saying they don’t have the stock and refused to provide/honor 10% off coupon."
• "Do not buy from this company they are awful. My sons shoes arrived damaged."
• "Wouldn't bother if you want your items this season!"
• "Very difficult to communicate to them as they don’t keep track of emails and communication."
• "Do not purchase anything from this store if you need it in a hurry, and especially if it's cricket equipment!!!!"
• "Please do not use cricketdirect, they do not seem to be here to do business in a straightforward manner."

Delivery and Shipping

Pros:

• "Great service..very helpful...friendly...above all had the stock I needed and delivered the goods to me in less than 24 hours."
• "I received this within a couple of days of ordering this, which was very quick."
• "Also received the bat within good time frame and in fact earlier than estimated given time frame."
• "Everything was spot on and brilliant quality literally made my day."
• "Brilliant service and quality, keep up with the good work guys. Cheers."
• "Due to circumstances beyond their control my order was delayed several times however, communication excellent, option to receive a refund given, item finally delivered after Christmas but well received by my grandson who understood the delay."
• "Ordered Gloves. Paid. Then I'm told not in stock two weeks later."