Halfords - Shoreham-by-Sea Reviews Summary

Customer Service

Pros:

• "The assistant (John) was tremendously helpful and very informative."
• "Roy came over was very helpful in the inquiry also helped find the correct stop/start battery and fitted it for me."
• "John was extremely helpful. The Customer Service here is excellent."
• "Khalil immediately helped out and changed the inner tube and thoroughly checked round the tyre."
• "Daren completed a FREE 10 point check on my car and helped me with a few other little issues I had without hesitation."
• "John did the safety check on my car and helped me find the bits I wanted in store. Absolutely excellent customer service."
• "Shaun managed to squeeze the job in at the end of the day, and fitted my new stereo to a very high standard."
• "Excellent customer service from a gentleman named Shaun! He was very, very knowledgeable."

Cons:

• "The young lady looked on her device and said that they had been discontinued, the young man said they didn't sell paper clips, obviously not paying attention to my request."
• "Don't go there, they are a waste of time and money. Nothing gets sorted out and they just expect you to wait multiple weeks to just order parts."
• "It took them until 14:20, nearly 5 HOURS to change the one tyre. No sympathy from any of the staff."
• "Originally went into store to have new brakes fitted but had to take my bike back due to the gears not adjusted correctly and the display screen had been damaged."
• "My pregnant wife visited the Shoreham store today to collect my sons new bike for his birthday, staff were very unhelpful and didn’t even offer to help my wife to the car with the bike."
• "Not very help full showed the price of Jack on screen some desk boy didnt seem to care with a shrug of his shoulders."
• "A young lad attempted to fit the battery. He needs more training before being allowed to action such jobs."
• "I am very disappointed by the lack of help. I assumed, when I purchased the product and paid for the installation, I would receive some instruction on how it works."

Product Quality and Service

Pros:

• "Really excellent bike service. After this simple (lowest tier) service from Halfords the bike is quiet and smooth to ride."
• "Use Halfords for the tools. As I'm in the trade and use them daily I can honestly say they are decent."
• "Had two bulbs replaced on our Vauxhall Meriva today. Mathew (the fitting technician) was customer focused and provided an excellent service."
• "A great job done installing my Dashcam. I was a little nervous beforehand getting a front and rear dashcam hardwired into my 2022 Audi A4 at Halfords but the fitter took real pride in his work."

Cons:

• "Went in for a service and came out not driving quite the same. Oil change was done but too much oil was put in the car."
• "2 months ago I went for a flat tyre, even though I didn't buy the bike from the store and it's electric, he served me with pleasure today I went for the same problem plus a complete overhaul but the employee at the house refused to serve me."
• "I ordered a bike online which the site stated was in stock and ready to collect. It turns out that often this means it could just be that they have one item in stock which is generally the display model."
• "Originally went into store to have new brakes fitted but had to take my bike back due to the gears not adjusted correctly and the display screen had been damaged."

Staff Knowledge and Expertise

Pros:

• "John Pointed out with my Halfords membership my car was due a 5 point check."
• "Shaun was very personable, friendly, and professional, and I would thoroughly recommend him."
• "The assistant was very patient and answered all my questions no matter how silly they were."
• "Ollie was superb. Took lots of time to explain benefits and features of e bikes."

Cons:

• "The young man said they didn't sell paper clips, obviously not paying attention to my request."
• "I was looking for self adhesive cable clips, could not see them in the store so I asked the counter staff."
• "A young lad attempted to fit the battery. I liked his enthusiasm but the manager should have not tasked him with the job."
• "The staff on site very helpful but new phone system means impossible to get hold of them."