McDonald's Reviews Summary

Customer Service

Pros:

• "The young Gentleman Andrew I think his name was lovely. He apologised for what I experienced and took my order again."
• "The guy Islam was very understanding and asked if we could go pick it up and he made the food fresh for us and the staff was very apologetic."
• "You have to give credit where its due, spoke to a guy called Arslan today, I think he was the manager... he answered all my questions like he had been here for many years."
• "The helpful staff will be glad to help you."
• "The lady called Momina who serves on the floor for customers eating in, is very helpful and always serves with a smile and enthusiasm."
• "The staff do work hard here and it's extremely family friendly."
• "The coffee machine makes good latte as well, staff friendly and keep on top of mess."

Cons:

• "The stuff had a terrible attitude, I didn’t receive everything I have ordered."
• "Please avoid this McDonald's store at all cost, firstly the staff are very rude they don't have any manners."
• "Staff are disinterested, don’t bother with this place at all, totally unfit for purpose."
• "Asian girl giving out food needs serious customer service training."
• "The men's toilets were in a very bad state, and are not what you should expect from a McDonald's."
• "Very rude staff, I had ordered a fillet o fish sandwich and it came with half a slice of cheese."
• "The staff who was wearing white shirt, might be a shift manager, became so rude."

Food Quality

Pros:

• "Food is always fresh and good quality."
• "Always can rely on McDonald's to give a great milkshake."
• "The eatery is kept clean and tidy."
• "Breakfast was nice and hot."
• "First time tried the mac plant burger 9 out of 10 highly recommend."
• "All the food was piping hot and was ready very quickly even though it was quite busy in there."
• "Ate in this time with table service. Had the chicken big mac without pickles. Was very nice, extra mayo made it even better."

Cons:

• "The big mac patties where burnt and cold."
• "The worst McDonald's ive ever been too. Food tasted horrible."
• "The bacon double cheese burger was not even a bacon double cheese burger it was some sort of square patty that looked disgusting and went straight in the bin."
• "The food was dry and the chips were so brown they evidently don't change their oil regularly."
• "Food was not fresh eventually."
• "Worst McD experience ever! Order festive chicken crispy meal and it was horrible! Stale and too tough to bite on!"
• "Horrible dry old chips. Dry sloppy burgers."

Order Accuracy

Pros:

• "This branch is generally quite good for the times I visit with fast orders and no mix ups."
• "Order from Uber eats often and only once the wrong drinks were given."
• "They also ensure the set standards are followed for preparation than to try and give their own twists."

Cons:

• "Absolute rubbish, every time I make an order they mess it up."
• "They always send the wrong orders and never follow the special requests."
• "Everytime I go to this mcdonalds I instantly get told to go to the parking bay even if there isn't a queue."
• "I've just been through drive through purchased what I thought were cheese bites but was given chicken nuggets which I don't eat and is not halal."
• "The staff obviously do not look at the order details properly as every time I come here I ask for no cheese in my burger on the self service kiosk and every time I get given cheese."
• "Two meals turned up without fries. It was missing six chicken nuggets."
• "Went to the drive thru ordered breakfast roll with 2 cheesy flat breads, they gave me bacon roll instead of breakfast roll."

Cleanliness

Pros:

• "There was a lady cleaning and tidying up in the restaurant, her name was Mamina, and she was a credit to McDonald's."
• "This place has had a makeover it looks good and is clean."
• "Restaurant is nice and clean during time of visit."
• "The eat in area is quite large. The service is good. The toilet area is clean and functional."
• "The restaurant is cleaner and inside restaurant, I mean kitchen looks very shiny, and hygienically staff is taking very good measures."
• "The place itself is so clean and comfortable."
• "Nice place with good sitting area and service has improved from past."

Cons:

• "It was very dirty. Behind the counter you could see trash on the floor, fries on the floor very untidy and messy."
• "By far the dirtiest McDonald's I've ever been, and not on one occasion, is always the same."
• "Worst McDonald's I've ever been too, bins over flowing, tables not cleaned, rubbish all over the floor."
• "Dirty toilets!!! Small, bad smell....poor management."
• "All workers with very poor hygiene standards no gloves or hats worn."
• "The men's toilets were in a very bad state, and are not what you should expect from a McDonald's."
• "Haven't eaten at McDonald's for over 10 years. Tried the vegan menu for the fits time and food was not very good. Bland, tasted of chemicals and waited 10 min for the part of my order that was forgotten."

Service Speed

Pros:

• "Excellent. Drive through is 99% of the time fast."
• "Quick clean fast and has self service."
• "The service was very quick and efficient."
• "Super speed at the drive through, 100% faster then Newbury Park."
• "Always open. Always an adventure."

Cons:

• "Awful restaurant, inside was useless, so we tried the drive through and probably spent 25minutes in the cue."
• "Very poor service tonight, waited over 10 min to get from order to pay point, and then were parked up for over 25 min waiting for food."
• "During busy hours such as 3-4 pm it is packed with people. At this time the service is really slow."
• "Waited over 25minutes in the drive through with multiple cars next to us receiving their order before us."
• "Food service is usually quite slow when ordering through drive through but then again they are always busy so explains it."
• "Drive thru service is very slow."
• "I was the only customer and yet I waited a few good minutes for just a coffee, members of staff being busy chatting with each other."