Kalm Kitchen Reviews Summary

Catering Quality

Pros:

• "The food was fantastic! So many of our guests complimented us on how delicious the food was."
• "Kalm Kitchen’s catering menu is a foodie's delight! The wedding menu choices were extensive and creative and most importantly, amazingly delicious."
• "The food got rave reviews, especially the patisserie bar! The whole process was made very simple."
• "The food was absolutely delicious and the service was phenomenal."
• "We received so many compliments from our guests, particularly on the Patisserie Bar."
• "The food was excellent as expected and the guests enjoyed the sharing platters we had for mains."
• "The food and service on the day was fantastic! The canapés were delicious and several guests have commented that they were the best canapés they have ever had at a wedding."
• "All our guests commented on how amazing the food was and as the bride and groom we couldn't have been happier with our experience."

Cons:

• "The only small thing we would have appreciated was tasting our full menu after we’d chosen it. We ended up choosing many different items for our wedding day so would have liked to try them before."
• "The communication from the get-go was subpar and we were made to feel like we were being difficult for trying to communicate our preferences."
• "The pork belly and crackling were not pre-carved which meant our guests had to battle with it."
• "The brownie felt as if they’d been just removed from the fridge 2mins before, not the softness we’d experienced on the day of the tasting."
• "Unfortunately, they didn't serve the right main course on the day, it was somewhat similar to what we agreed/paid for, but not what we got at the tasting session."
• "One honest piece of feedback which is negative was the non-refundable damage deposit which they add to your bill."
• "For our Daughter's Wedding, Kalm Kitchen forgot &/or did not apply, for the (Evening Pay Bar) Drinks Licence."
• "The food was out of this world and also the waiting staff were something else so polite/Helpful and with a great sense of humor they are a credit to the company."

Customer Service

Pros:

• "The team made us feel at ease throughout the entire booking process and answered questions I had, no matter how silly it may have been!"
• "From the start and throughout they were always very helpful and quick to respond."
• "Their staff on the day were great and really accommodating."
• "They were extremely polite and professional to all our guests and took extra special care of us too."
• "On the day, Tia was amazing and ensured everything ran super smoothly!"
• "The Kalm Kitchen team very very kindly arranged our own private tasting at their HQ once we’d arrived back in the UK."
• "We loved the dinner date night as it was such a nice way to enjoy wedding planning together and meet other couples."
• "The staff were attentive, friendly, and ensured that every guest's dining experience was seamless and enjoyable."

Cons:

• "We ideally wanted more of a sharing style feast but were advised that we had to have three courses."
• "We were invited to the venue with around 10 other couples but we found out that we wouldn’t be tasting any of the options we’d originally put down as preferences."
• "We had informed them of how many vendors needed food and what time this would be, however, upon going to the loo, I saw our photographer sitting literally opposite the door to the kitchen awaiting her food which was late."
• "Kalm catered for a 'special' birthday party at our home. Food was amazing - prepped in a 'field kitchen' in the garden - I don't know how they managed to produce such quality from a tent in March."
• "The food was exquisite & simply wonderful I was told. Thank you to all we wouldn't hesitate to ask for your catering experience in the future."
• "Was a guest at a wedding at Mill Bridge Court Farnham on 13/11/21 and the food was out of this world and also the waiting staff were something else so polite/Helpful and with a great sense of humor they are a credit to the company."