Kipferl Restaurant & Patisserie Reviews Summary

Food Quality

Pros:

• "Austrian wines, cakes… amazing food."
• "The food is exactly as the picture. I would argue it is authentic but not necessarily full of flavour."
• "Actually authentic Austrian food, and really well made."
• "The beef cheeks were so tender, and the cakes a dream."
• "The food was incredible, and I got to try some unique dishes that I’d be hard-pressed to find anywhere else in London."
• "The dishes were not only incredibly tasty but also remarkably fresh."
• "Delicious cakes and coffee and all the traditional Austrian dishes you can think of."

Cons:

• "The veal schnitzel was rather dry and the boiled potatoes didn't help."
• "Unfortunately my Omlette wasn't a winner, I found it bland and almost rubbery with no seasoning at all."
• "The Kaiserschmarrn was too sweet and nothing like the original traditional one."
• "The sourdough was hard and stale. The bacon was almost entirely fat and the whole dish was greasy."
• "The Spinatknödel was bit dry, would have been nicer with some sauce or soup, menu mentioned brown butter but we didn't get any."
• "We had the vegan schnitzel which looked as terrible as it was inedible."
• "The food wasn’t tasty. I’ve ordered the frankfurter sausage and the sausage was served cold."

Service

Pros:

• "Lovely atmosphere, cordial host and staff!"
• "Staff was very polite and caring."
• "The staff were very caring, friendly and funny, oh the humour!"
• "Perfect example of customer service when things out of their control go wrong! 5 star service"
• "The staff are super welcoming and nice!"
• "The service was amazing, very friendly and chatty waitresses."
• "Really nice and attentive staff."

Cons:

• "we booked a table and got there on time but we were made to wait outside for 20 mins. it took 70mins before the ordered food arrived."
• "Service was fine but not especially friendly."
• "Service wasn’t too friendly either."
• "You may have to remind your order a couple of times."
• "The whole experience is ruined by their staff who is not present, responsive and kind."
• "Staff was very rude, telling us off for booking a table and only ordering only cakes."
• "We were asked twice to leave as we exceeded our time which they didn’t even communicate to us."

Atmosphere

Pros:

• "Cafe Kipferl is one of the BEST Austrian restaurants in London! The atmosphere is warm and cozy, and the staff made us feel right at home."
• "The ambience was very cosy and the staff was super friendly."
• "There was also something warm and welcoming about the cafe and staff that made me feel like a guest rather than just a customer."
• "The atmosphere is beautiful, art work in the walls and warm wood throughout, with a view of what looks like a small vegetable garden out back."
• "Everyone was very friendly and welcoming and it really looks like an authentic Austrian restaurant."
• "Lovely restaurant in the beautiful Camden passage of Angel."
• "From the moment you step inside, the ambiance immediately transports you to Austria."

Cons:

• "Also a note to the owners, please make more of an effort to maintain the bathrooms, they’re pretty horrific."
• "Would be nice if flowers on a table weren't dead."
• "Music like a nightclub; seemed loud and unsuitable."
• "The restaurant is a bit narrow so it does feel a little snug."
• "It tends to be a little crowded and the food does get a little pricy."
• "Feels a bit congested but good decor and very clean."
• "But what really struck me was that the only voices you could hear were the waiters’."

Value

Pros:

• "Food isn't too expensive and makes a great lunch stop with friends."
• "Good value for money and the salad which came with the omelette had a really nice dressing."
• "A little bit on the pricier side, but definitely worth it!"
• "And the prices are really reasonable - significantly more affordable than other breakfast/brunch places in Zone 1 of London."
• "Great quality/price ratio."
• "For the quality, I really think this was very reasonably priced."
• "Menus is fun with a series of oddities to try and very reasonably priced."

Cons:

• "Pretty expensive for what it is."
• "While the portion sizes were good, the prices are towards the higher end."
• "They charged £6 for a piece of apple cake that was so small, I couldn’t believe it."
• "The prices are unethical. £7 for a slice of the apple cake is a rip off considering the size of the slice I was given."
• "But £18 for a single slice of cake and two cups of tea is pretty outrageous."
• "They charged us £2.5 extra for 2 very small slices of bread."
• "The wine was pleasant, but overpriced. £29 for a basic Gruener Veltliner is too much."