B&Q Chelmsford Reviews Summary

Stock and Product Availability

Pros:

• "This is the B&Q I usually go to, and I find that whatever it is that I need, this B&Q is always well stocked up everything is available."
• "This Depot is the best presented with its clean surroundings and well-stocked shelves."
• "Great that almost everything I need for work materials are always available."
• "This is the best stocked b&q ive visited, it always has what i need for work and home, it may not be the cheapest option but if you need it today, chances are that they will have it."
• "Large store with large car park, good range of products stocked."
• "Always busy plenty of parking good very large range of building products on the shelf."
• "This store has a massive range of DIY for the home."

Cons:

• "What a load of rubbish. Dont believe their own stock levels for click and collect."
• "Huge, wide range, but as always rarely have the exact item you want in stock."
• "It seems to be a regular problem that products are incorrectly labelled or not labelled at all."
• "So annoyed - I brought a Christmas tree from you last year... 45 days guarantee for an expensive tree only used at Christmas time I feel is not acceptable."
• "Couldn't find someone who actually knew about the stock."
• "Because of lock down, items required are often not in stock but usually there is something that can be used to replace proper items."
• "Waste of a trip, looking for wheelbarrow wheel, on line showed they sold several, found only one that was wrong fitting."

Customer Service

Pros:

• "Exceptional service from Amy and Sarah at collections today."
• "Staff are very helpful and the aisles are well labelled and logically spread out."
• "The staff here are knowledgeable and helpful."
• "Very helpful staff. Popped in as needed a starter for fluorescent light."
• "Super helpful and knowledgeable staff and a huge variety of things to help fix and do up your home!"
• "Friendly and knowledgeable staff with a massive range of home, garden and building goods."
• "Staff on the floor are friendly and helpful."

Cons:

• "This B&Q can sometimes be quite empty and sometimes it's difficult to find a member of staff for help."
• "Queue at checkouts was a joke and self service tills are a haven for shop lifters as no one managing them."
• "I asked if and were there was any Gel rust remover. Guy working in the tool section said he'd never heard of it."
• "Waited an hour for custom timber cutting service. No staff member would help."
• "Self service is a joke. Waiting for bar codes that aren't on plants. The woman in there today wasn't helpful."
• "Rude customer service. Unhelpful and not up to date on policies or even seemed to be interested in helping."
• "Very unhelpful staff. Could not be bothered to check other stores for my purchase."

Store Experience

Pros:

• "Plentiful parking (but turn first right to keep close to the exit when busy)."
• "Big car park, with ice cream van and burger van there, too!"
• "They have a good paint mixing desk and a wood cutting service with a good builders yard section."
• "The paint mixing service was brilliant."
• "Nice big store, always manage to find what I'm looking for."
• "Really nicely laid out store with loads of products."
• "Very large store, good seasonal aisle."

Cons:

• "I don't like having to go here and support the poor company management, but sometimes there is no alternative."
• "I thought the waiting outside to go in was a joke,1 in 1 out for a building that size is overkill on a huge scale,I've not seen that on corner shops let alone huge warehouses,absolutely needless."
• "Over priced, over rated DIY shop."
• "Social distancing schemes worked well until trying to find the end of the queue to pay. Some signs would have helped."
• "This is the worst delivery service I’ve ever received."
• "In store no mobile signal so was looking to get help from workers."
• "Opened up a Trade account with them a while ago and so far service has been very poor!"