Address: Unit 2, Beckton Retail Park, Alpine Way, London E6 6LA, United Kingdom
Phone: +442038833230
Rating: 4.0
based on 218 reviews.
Product Quality
Pros:
"They do have a wide range of frozen foods which are of decent quality."
"Fresh fruit vegetables frozen products burgers sausages and maggots traditional Asian biscuits oriental noodles Indian sweets...too many items to list."
"A massive Asian superstore, where varieties of fresh vegetables available, fresh meat section, a large frozen fish section."
"A fine selection of frozen fish and a wide selection of meats."
"The inside is huge and has a massive variety of things from fresh fruit & veg, frozen fish, meat and many more."
"Probably the biggest Bangladeshi retailer in London! Fish, meat, fruit and Veg as well as all other usual grocery products."
"The owners are raking in the cash here. Clearly they know the Bengali community is in need of their fish."
"Fresh fruit vegetables frozen products burgers sausages and maggots traditional Asian biscuits oriental noodles Indian sweets...too many items to list."
Cons:
"I always order the soft boylar and told them no cut leg and they cut leg every single time."
"I brought a duck and asked them is it fresh they said it came fresh but I came and found it was frozen and full of oil."
"And I brought cow sasi, I could not eat it because of the smell, so I threw it away."
"Just stay away from the fresh vegetables, like these coriander stalks....they were well old and looked like trees!!"
"The meat on the counter didn't look green, so I think they gave me old meat they wanted to get rid of."
"For all your Bengali shopping needs. The freezers are not working at capacity. Most of our frozen items were already slightly defrosted."
"The main reason I go there is for the products and the easy parking. And the place is filthy, especially the belt on the till, which is always covered with fish or meat fluids."
"I get it everything under one roof, prayer room, parking convenient but the female Cashier omg she was lost she lacks any customer service skills, another thing is a lot price labels are missing. There was a lot of frozen products defrosted which then shouldn't be frozen again or consumed as it can be a health risk i.e. meat products."
Customer Service
Pros:
"Excellent customer service from the meat counter. Didn’t have to wait too long for my order."
"Excellent customer service from the young girl in the far end counter."
"Very well staffed with management hands on! Free parking for the masses including heavy shopping taken to your car!"
"Highly organized place with helpful and polite staff."
"Good collection of Bangladeshi fish, fruits, vegetables, and frozen items. The butchers can be very busy at times and take long so recommend ordering the meat first."
"Really good one-stop Bengali food superstore at a reasonable price. Parking very convenient. Good ordering system and organized. Staff are very helpful especially the staff member in the fresh fish section who stated was from Gazipur."
"A brilliant family-friendly shopping experience in the further East side of London. All your shopping in one place - under the same roof!"
"Great customer service. The guy at the counter was really friendly and gave free sweets to my son."
Cons:
"Love going here usually the staff are really friendly and understanding but in this case the person I was dealing with had no customer resolution skills."
"The main reason I go there is for the products and the easy parking. People working the tills could be a little friendlier and smile more."
"We usually go there for our shopping as we love our desi food. However, I am very disappointed about their customer service."
"Extremely dissatisfied, all items are overpriced and this time bought half a ship and don’t think they gave quarter of it."
"I bought five kilograms mix meats on Sunday 09/05/2021 which was more than three kilograms just bone. I spoke to a member of customer service about this matter and he was rude."
"No customer service what's ever, recently start taking meat order on iPad."
"Fish cutting section staff behaviour disgusting. There is no one to find out right and wrong between customers and staff."
"Very bad experience. Fish cutting station behave very rude specially there are one old guy with white beard."
Pricing
Pros:
"Prices are reasonable, had no issues with the staff. The checkout was quick and efficient."
"They have a wide variety of Bangladeshi fish and fresh produce at reasonable prices."
"Great for all your halal grocery under one roof. Customer service not bad."
"Huge collection of goods, mostly Asian food items, particularly Bangladeshi products. The price seems a little less compared to the nearest Shadwell & Whitechapel area shops."
"Great variety and well stocked supermarket. Great prices also."
"It was our first time visiting this store. They had a Fruit Mela with lots of fresh fruit at reasonable prices."
"Excellent, especially if they remain consistent, reliable, spacious, and friendly. This shop was closed for a while, and very happy to constantly pay my visits for family needs."
"Good variety of frozen foods and groceries like fruit and vegetables, big selection. They basically got everything you need from food to spices to toiletries, nice friendly staff, and when busy at till point will help with putting your items in a bag."
Cons:
"I'm sorry to say, but this place is not as good as many make out. Yes, you can get a lot of Bangladeshi produce there, but often they are very expensive."
"The price is at extortionate rates, everything there is too expensive, would rather go to my local, which is actually cheaper."
"Very very overpriced they are taking the advantage of parking facilities there everything overpriced."
"Extremely dissatisfied, all items are overpriced and this time bought half a sheep and don’t think they gave quarter of it."
"I wouldn’t even give this place 1 star ridiculous customer service. My mum bought pots and pans from there 3 days ago and only noticed it was damaged near the handles after and by then she had taken 1 sticker off."
"I would have rated the store 0 star but had to rate 1 star. Everyone please double check your receipts when shopping has they are double charging for items you have not bought."
"I bought 5kgs of chicken legs last week 17/08/2023 as we were having a bbq. There was a 20-minute wait. My meat was bagged up, and I paid at the till."
"A big Thanks to Mas Bazar for opening their biggest store at Beckton London. But there are some concern regarding getting the best price."