Address: 329 Wetmore Rd, Burton-on-Trent, DE14 1SP, United Kingdom
Phone: +441283296147
Rating: 4.6
based on 190 reviews.
Customer Service
Pros:
"Morgan that gave tips about my daughter's possible hyper mobility and how to improve it."
"Ethan took such care to make sure we had exactly what he wanted."
"Dan was very helpful and understood what we were after and quickly made and despatched some blunt ended arrows."
"Tom expertly guided us through all options and explained the reasoning behind what makes a 'good choice'."
"James spent three hours with us, setting up my bow, helping with equipment recommendations."
"Very good service and friendly staff - just ask and they will be more than willing to help."
"Helpful and accommodating on the phones and on email both at responding to product queries and in providing updates."
Cons:
"I can see lots of people have left glowing references about the customer service for this business so I can only assume I have unlucky... THREE TIMES!"
"The staff seemed annoyed that I had come to buy something and he had to go on the computer/go into the back to get what I wanted."
"However, this was the first time I spent some real money on an archery bow and it was a struggle from the beginning to get any customer service."
"The staff were rude and ignorant."
"Customer service for on line orders is appalling."
"Once I answered their respond same thing...this time more than 4 days without any respond."
"Customer service communication is absolute JOKE! Avoid at all costs!!!"
Product & Stock
Pros:
"I ordered a longbow off Merlin and got it very quickly."
"A good selection of stock, the staff are very friendly and have great knowledge."
"With very impressive stock levels of a wide range of kit."
"Good facilities, a vast amount of products to choose from and test, friendly staff with a wealth of information and knowledge."
"They always deliver quickly and reliably."
"Their store is also impressive with very knowledgeable staff and a wide range of equipment."
"A massive range of products at a reasonable price."
Cons:
"Finally got a confirmation of delivery but the original one was listed and another item was not on it at all."
"It took a week for it to be shipped."
"I have been using merlin for a couple of years now and have visited the store many times always have a good service and advice. The stores have a wide range of equipment for you to try. The only thing I have found to be at fault is the delivery times from the website can be very slow."
"I am an online customer and I've made two orders and both times there were issues, for some unknown reason I also had issues contacting them with e-mail. Maybe I've just been very unlucky and once I managed to contact them they resolved the issues nicely."
"I placed an order with Merlin on 29 November. It is currently 7 January and I still don't have my order."
"The online service lets this company down... orders take too long to be dispatched."
"Twice I have ordered arrow shafts from the site. The site states that they are in stock and allows purchase. 5 Days pass and nothing, no call, no delivery."
Store Experience
Pros:
"If at all in doubt, I would recommend booking some time with Merlin for your archery needs."
"If you are looking for anything archery and are near Loughborough, then Merlin is a 'must go to' place."
"The shop well worth a visit. If you lucky you might see the bat mobile in the car park best archery shop around thanks guys and gals."
"Obviously, with a real store, you can also get advice and try things out."
"The shop is a great place, and when fully stocked I imagine it has everything an archer could need."
"Merlin Archery Loughborough is a very well stocked archery shop with parking directly outside."
"Great archery shop. Friendly staff who always have time to help. Good range of equipment included their own Mybo range. Range to try out the equipment and free coffee while you wait. Free parking but can get congested at times."
Cons:
"Sadly there is one exception who makes visiting Merlin an unpleasant experience because of his attitude - smug, bullying, denigrating customers for their lack of knowledge and experience as archers, and endlessly showing off."
"A small criticism is that the staff tend to 'leave you to your own devices'."
"It used to be better the way it was, in that it was more of a shop, now they're moving to a showroom format."
"After driving over 50 miles to the shop to buy a few bits for my compound bow I got there to find the staff very rude."
"Staff are excellent. However the shop is empty (and has been for about 6 months)."
"Wish they had more on display as last time I went felt like a click and collect as you have to ask them about items instead of just looking at them if they were out on shelves etc."
"Very underwhelmed. I can only hope it will be a much better experience in the new store!"