"Customer service was on point and our waitress was very friendly and accommodating."
"The service was really good. The waitress was happy to describe all the dishes."
"Everyone was super helpful, accommodating and attentive - Raymond, Chinenye, and every single one of the 7 or so staff that interacted with us."
"Service was excellent."
Cons:
"POOR POOR SERVICE!!! Waiter Woman was not accommodating at all."
"Firstly, it was obvious that the waiter lied at me about the big party. He just felt lazy to clear and offer me a table."
"Other members seem like they don't want to be there."
"Had booked a table for 2pm. When we arrived we were told it would be a 10 minute wait. Unfortunately we ended waiting 25 minutes before being seated."
"Waited at the wait to be seated sign as there was no one to be seen serving."
"Another person from our group went to visit the restaurant in person... She said that the staff were rude."
"The service is awkward."
Food Quality
Pros:
"The food is outstanding, great portion sizes."
"The food is amazing 👏. Consistently."
"Lamb with couscous, chicken burger & fries all fresh & flavourful."
"The food feels authentic. It is flavoursome and hearty. The prices are reasonable enough."
"The food was out of this world, having lived in Lebanon for a couple years it really brought back that exquisite and strong taste that is missed in England."
"The baklava desert is unbelievable, you must try it and the price is more than reasonable for the amount of food you get!"
"The food was amazing!"
Cons:
"However, my seabass had no flavour 😢 and my mint lemonade tasted like mint water."
"No longer serve an actual salad now serve a bland cabbage slaw that has no lemon or salt."
"The chicken and salad were very disappointing."
"The meat element of the food was so overcooked that it was so dry you needed a drink to swallow it"
"Food portions are very small and bland taste."
"The chicken was dry and flavourless."
"Main courses were disappointing. My kofte lacked seasoning and flavour."
Ambience and Decor
Pros:
"The restaurant interior is vibrant and visually stunning with vast amounts of flowers and quirky wall art."
"Place was very well decorated can't fault that."
"It’s a really interesting restaurant with a Souk inside selling all the unusual bits needed to make the recipes yourselves."
"Great atmosphere with lights and plants."
"Decor is lovely in this comptoir and it's quite spacious too."
"The decoration and ambience is so unique and fun to experience here, no other restaurant is alike."
"A beautiful restaurant, all in flowers, an interesting pattern of walls."
Cons:
"Was a bit distracted by the flickering lights."
"No background music or anything."
"No chips for kids and atmosphere is ok"
"Ambience was like being in a tropical paradise!"
"I admit the curb appeal of this restaurant at bluewater is quite confusing."
"The restaurant was half empty and we didn’t want to sit next to the bathroom entrance."