Powerlease Car Sales EV Specialist Reviews Summary

Customer Service

Pros:

• "Brandon and Katy helped me with a smooth and frictionless purchase."
• "Tom Cullen answered all my questions and talked me through all aspects of owning an ev."
• "The whole staffs are nice."
• "Customer service was great and we couldn't be more pleased with the car."
• "Really excited to b the proud owners of our first EV, Brandon and Katy couldn’t have been more helpful in the choosing process."
• "Laura McCartie was dealing with my contract.She has been exceptional and very professional throughout and available anytime."
• "The staff is friendly and professional. Service is very good and responsive."

Cons:

• "They really need to improve their standard, specially CRAIG needs to kill his toxic egoistic behaviour."
• "NEVER BUY A CAR FROM THEM!!!…Giving one star, because i can’t give less… bought a citroen c4 from them… in less than a month it had oil issues."
• "NO v5 was ever provided in person or by post, confirmed by the DVLA no correspondence from the garage which gave me a long processing time to file for my own at my own expense and time."
• "Be very aware, doesn't send off V5 logbooks when challenged and asked about this Thomas one of the directors made every excuse to deflect lost in post or let's just blame covid."
• "The car was delivered with 6 miles of fuel in the tank which was just the reserve fuel and once the sale was done they have no after care and just came across rude."
• "Showed this to power lease but they are saying due to wear and tear they dont cover it and it didnt come up under their inspection."
• "Dodgy from the start. Carl from powerlease reached out to try resolve my issue which was a great start, despite several issues we focused on my main concern (1 key) and agreed a 50/50 split for a new key."

Car Quality and Condition

Pros:

• "The car is as described. I would 100% use Powerlease again and would highly Recommend."
• "The car was prepared to a high standard and ready for collection on the date requested, it also came with six months warranty and a years complimentary AA cover."
• "The car was already for collection and had a good long drive back to Yorkshire absolutely fabulous, very comfortable, great performance and superb fuel efficiency."
• "Test drive was great, but there were some swirl marks in the paintwork. Laura assured me that it could be sorted by their detailer."
• "The car was delivered in a perfect state as described."
• "I asked to do couple of jobs to the car I found, everything was done and the car is in excellent condition."
• "Also the car itself a Tesla 3 Long Range looks excellent with normal wear and tear. 5/5"

Cons:

• "All of damage unlisted however, such as smashed puddle light, through the paint scratches etc and worst of all only 1 key."
• "Daughter bought a 66 plate Peugeot a couple of months ago. Two days later found car had oil leak."
• "They also mentioned front discs are lipped After a few days after that car started making knocking noises and discs screaming really loud."
• "Car broke down in the French Alps, the engine wouldn't start, so I brought it to local dealership which said the car was in a completely poor shape."
• "Afterwards i took the car to a main citroen dealer to check, they said i needed a new engine."
• "BMW have inspected the car and mentioned Car needs track rod ends needs replacing."
• "Recently bought a car from these guys, had it delivered and the car itself was in overall ‘okay’ condition all of damage unlisted however."

Purchase and Delivery Experience

Pros:

• "Very quick turn around with my finance and accepting the vehicle within 24hours!"
• "The car was delivered with 6 miles of fuel in the tank which was just the reserve fuel and once the sale was done they have no after care and just came across rude."
• "It was a really easy and pleasant car buying experience."
• "Absolutely amazing dealership."
• "Good experience, dealt with all of my queries with ease."
• "All round a good car buying experience and I'd be very happy to recommend them if you're looking for a change."
• "Really good experience buying a good quality used car."

Cons:

• "Offered us a part ex price £1.5k lower than multiple other dealers, then tried to charge us a whopping £500 just to reserve a mini."
• "Be very aware, doesn't send off V5 logbooks when challenged and asked about this Thomas one of the directors made every excuse to deflect lost in post or let's just blame covid."
• "I will never recommend them and would advice to pay a bit more with some professional car dealers rather than these people, who will at least not cheat you and what you can expect after sale service from such a dealers."
• "When I contacted Powerlease to see if they can at least refund me admin fee I paid for their insurance (only couple hundred pounds), they didn't even speak to me, just sent me their lawyers right away."
• "I reserved a car on a Thursday evening paying a deposit via their website... The salesman then told me that should someone come in before me and wish to buy it, the car would be sold to them."
• "The afternoon before unfortunately a fault was found which required the car to be sent away."
• "AT NO POINT WAS I INSTRUCTED TO PAY A DEPOSIT THE DAY PREVIOUS ONLY TO VIEW VIDEO AND PROGRESS ONLINE TO FINANCE APPLICATION... ABSOLUTELY SHOCKING PROFESSIONALISM AND AN ABUNDANT DISREGARD to follow up on customer purchase."

Staff and Service

Pros:

• "The kind of dealer I'd recommend my friends to buy from. Keep up the good work guys!"
• "Recommended dealer who I would buy from again 👍."
• "5* Service and a pleasure dealing with."
• "Really happy with the service we received from Tom G and the team at Powerlease."
• "Will recommend them for anyone."
• "The best service and knowledge provided by both Toms’ (Gall and Cullen) stayed late until 7.30pm on a Sunday despite being closed at 4.30pm."
• "Bought the gold warranty and when a check engine light came on they checked it all out and repaired everything for nothing."

Cons:

• "PLEAWE DONT TRUST THIS TRADER THEY ARE NOT A TRUST WORTHY."
• "WHAT A JOKE OF A COMPANY"
• "MUST AVOID BUYING FROM THEM..."
• "business all about trust and honesty and the have zero of these."
• "Would avoid these guys, salesmen don’t care for any customer service after you’ve paid."
• "AVOID AT ALL COSTS, Worst dealership I have ever dealt with in my life."
• "Appear to be very friendly before you finalise your purchase but after sales service is extremely pathetic."