Three Reviews Summary

Customer Service

Pros:

• "Muzz was very helpful and sorted out the mess of Three's rubbish online ordering system."
• "Best customer service ever I have received in a very long time."
• "Antonio and colleague persevered and finally managed to transfer my contacts from my Nokia Windows handset to my Samsung phone."
• "I had an absolutely amazing customer experience with Rami and Fatima."
• "The staff here are so friendly and attentive, especially Jay."
• "Excellent customer services provided by the staff esp Glory on the counter who helped me with sim exchange."
• "Lee is the best adviser ever! He did everything we needed and he was so polite and with an amazingly positive attitude!!!"

Cons:

• "Phones are displayed nicely but not one person greeted me nor asked if I needed anything."
• "Two rude, disinterested female shop assistants who looked like they hated being there and interacting with customers."
• "Awful customer service and the staff member Kevin even left a call with a Three customer service representative."
• "Absolutely horrible experience buying a new plan for my simcard."
• "The staff was a little bit rude. They didn't understand that I was a tourist so I had no idea how to top up my phone."
• "Terrible service with a lady in a hijab wearing two fake Cartier bracelets."
• "Poor staff no knowledge of consumer rights. Always try to pushy upsell."

Contract and Payment Issues

Pros:

• "Today is 12 May 2021, I am VERY satisfied with the Three store Fatema is super helpful and she assisted me to save money and understood me."
• "THANKS TO Vinh the my journey with Tree are started. He was doing great job, help me to chose best number and most appropriated plan for me just for few minutes."
• "Went in to store to ask about data roaming abroad. Employee offered to upgrade me to cheaper contract whilst in store."

Cons:

• "Did a trade-in at the store, handed in my device and was given a quote. Although they say ‘same day payment’, 10 days after I still haven’t received the payment."
• "This company is a scam basically everytime you go abroad you need to pay for use the allowance you are already paying."
• "Never sign a contract with three. NEVER! Had a one year contract after that the contract was renewed and I wasn’t using my sim card yet I had to pay for it after contract was ended."
• "They sold me a contract saying I would have data in Argentina. That same day I found out this was wrong."
• "Beware of misselling!"
• "They signed up an older family member who speaks a basic level of English for a new 2-year contract."
• "Beware of this branch. They seem helpful but they scam people."

Staff and Store Experience

Pros:

• "I can't thank Glory enough (& Jay) for helping me through stubborn software challenges."
• "Staff are great, went to get the new pixel 8 pro and Rami went out of the way to entertain me."
• "Glad I came to this store and not the oxford street store."
• "The 5g broadband itself is beyond cool - fast setup and even faster internet."
• "The worker Vinh was really helpful. He was able to answer all our questions, he put the SIM cards into our phones, and was able to give us a good deal and exactly what we wanted for our phones and a tablet."
• "I was served by a gentleman at this store which was very knowledgeable, friendly, calm and patience."
• "Many thanks to the best house team in the city especially for miss.Short, she was very nice and professional in all the procedures."

Cons:

• "fairly sure I narrowly avoided getting scammed in here."
• "Had a really subpar experience with the guy at the very end of the table today."
• "They only had one game which was a cars game and they said that you can't play Fortnite on it since there is no mouse."
• "Horrible customer service. Came in for pay as you go and was attempted to be coerced into a contract and when I declined the guy seemed irritated and refused to answer my questions."
• "They the managers” Ash / Ishmael “ they didn’t try to help and bullied me in the store."
• "Staff just had an awful attitude and no interest in helping."
• "So dissapointed! Throw the whole store away!!!"