ZARA Reviews Summary

Customer Service

Pros:

• "Naomi, the young lady that served us, greeted us with a lovely smile and was extremely kind!"
• "The other day I had the fortune to meet one of the best customer services I have ever seen in this store."
• "The staff were attentive and friendly."
• "Hi Everyone, I visited Zara in the Oxford Street and I found what I was looking for. The staff are very kind, helpful and professional."
• "Staff was helpful and gave us correct information."
• "The customer service people were helpful in helping us check if they had it in stock."
• "We were looking for some particular shoes we had seen online... the customer service people were helpful."

Cons:

• "I had a truly horrible experience at this store."
• "Awful staff the assistant selling man's swear was unpleasant very rude he looked at me weirdly very aggressive."
• "He was so rude he even told me 'well that nothing we can do about that'."
• "The worst customer service! I’ve been waiting for my order for more than 45 minutes and no one ever showed up."
• "Absolutely disappointed! Horrible attitude by Ladies Department Manager."
• "Really bad customer service, unbelievably rude staff."
• "Unhelpful staff. Tried to ask a question and was dismissed by the lady."

Store Environment

Pros:

• "Zara's sale is now on! I suggest that if you want to shop in a less busier environment, you should go early."
• "You can enjoy hassle-free shopping here."
• "Everything was properly organised, tagged, and such friendly workers."
• "Massive branch with a few floors. Although it looks big, items are well spaced out so it doesn't appear to be cluttered which makes it easier to browse and shop."
• "Beautiful setting and amazing staff. Very busy but you get all sizes and staff are awesome very helpful."
• "Even so the vibe was really fun, strangers having a chat and just making the best of it."
• "3 massive floors full of Zara clothing, shoes and accessories."

Cons:

• "Clothes were littered everywhere."
• "This store Fitting rooms were suffocating."
• "The store is located just by Bond Street station (5 minutes walk max)."
• "Too busy! Staff unhelpful, I find customer service at Zara in general not existent."
• "The worse Zara in London….. the staff is rude, the queue for the returns & exchange is absolutely ridiculous."
• "Busy store. Ridiculously cramped, no social distancing."
• "The shop was in disarray."

Product Quality

Pros:

• "Zaras design team is doing great work, and they know what the woman want."
• "Their products are high quality, pricey yes! But worthwhile."
• "I love Zara. I get clothes that have a great fitting."
• "You can find some great deals there. If you wait patiently, you can get a nice shirt with a big discount."
• "This shop is very good with the fashion trend."
• "I am one of those people that can be guilty of wearing zara head to toe, the collection here is just amazing!!!"
• "I love Zara clothing and find that it’s usually good quality for decent prices."

Cons:

• "Most of the clothes are polyester."
• "Now I buy a jacket and buttons rip off, stitches come out, clothes shrink."
• "Everything I wanted, I couldn't get in my size."
• "The sizing for each jeans/trousers are no longer standardized and the stock availability shown on the online website is not updated."
• "The way the shoes are displayed is a joke... at the bottom of every clothes railing... disappointing."
• "Bit shocked at the clothes now in Zara."
• "Don't cater for normal body size. I'm a 10 and the size 12 jeans wouldn't pass my knees."