William H Brown Estate Agents Loughborough Reviews Summary

Customer Service and Communication

Pros:

• "Hannah and Lucy are extremely helpful. They are always reachable and professional."
• "Communication was fantastic, they were very knowledgeable and efficient."
• "Lucy was brilliant throughout the whole process. Nothing was too much trouble."
• "Richard communicated with all of the estate agents in the chain."
• "Lucy helped us with our move. It was our first move and it was all straight forward."
• "Great estate agent to deal with for the purchase of my new property, all questions/issues raised dealt with in a timely manner."
• "The staff at William H Brown in Loughborough are very helpful, especially Adam with who I've been liaising."
• "Fantastic service from day 1. From valuation to completion they made my sale as smooth as possible."

Cons:

• "We hear nothing and when you call there is just no ownership or empathy."
• "Worst letting agency we have ever had, a shame as it really dampened our move."
• "They were awful with communication when we were in the process of moving."
• "Do not waste your time and money for a poor service and unprofessional teams and company."
• "Would be great if this place would actually get back to you for once."
• "The only major issue I would note to be aware of is to take some of the sales tactics with a pinch of salt."
• "We were pressure sold the professional photographer at a cost of £220."
• "I would strongly advice you to stay away from the sales department. They are a bunch of idiots, unprofessional, unreliable liars."

Property Condition and Maintenance

Pros:

• "Our house sold within a couple of weeks."
• "Finding the perfect accommodation is never easy, but Lucy Harrop made the whole process feel seamless."
• "Just completed on a purchase with this office, the whole team were on hand when needed from initial viewings(flexible) to advice and support with solicitors along the way!"

Cons:

• "We came into a house that smelt like ****, hadn't been cleaned. The stairs were mouldy and carpets covered in cat and human hair."
• "The advert was advertised as a 'spacious garden' we get there and we are now sharing a garden with the neighbours."
• "We had one phone call only during our time with them yet we were promised regular updates."
• "The photos were terrible to say the least and certainly didn't show the property room sizes etc and garden and outlook to its best."

Professionalism and Expertise

Pros:

• "Lucy was very knowledgeable about all aspects of the property, was more than tolerant of me constantly bothering her with silly questions."
• "Richard Gully was on hand every step of the way and always happy to answer any questions we had."
• "Rich in particular has been brilliant, he has been patient with all the questions I’ve asked."
• "My experience with William H Brown was overall a really positive one! Richard Gulley was professional, friendly and eager to help."

Cons:

• "I kept calling them for another day. They said that the property was under offer and will call me back for confirmation. And no need to guest: NOTHING IS BACK."
• "We have over 20 years experience of letting agents, but never dealt with anyone as inefficient and frustrating as these."
• "On first impression these guys (in 2016) appeared great to work, really enthusiastic. But once they got some tenants, and they moved in the issues piled up."
• "Would not recommend to anybody. It was hard to deal with them in the beginning of the tenancy agreement but at the end it's terrible."