Dental Triage Reviews Summary

Emergency Appointments

Pros:

• "I was given a late night emergency appointment at 11.15 on a Friday night!"
• "Booked in for an emergency appointment on a Saturday & so glad I did!"
• "Absolutely incredible service. I booked in last minute due to a really bad toothache."
• "I'm so grateful to Dental Triage and Riyo Dental. I was in so much pain and they gave a same day appointment."
• "Thank you so much for your amazing service tonight. Saw me straight away after I phoned."
• "I had an urgent dental issue this morning and reached out to the emergency dentist via WhatsApp."
• "A very pleasant dental surgery. I attended as an emergency having had excruciating tooth ache at the weekend."
• "I had been having serious pain for a few days, not sleeping and getting swelling round my jawline. Found Riyo online, they made me an appointment for the same day."

Cons:

• "In October 2020 I attended for emergency extraction. Paid in full, had to have stitches, was told they had struggled and may have damaged by jaw bone."

Professionalism and Staff Attitude

Pros:

• "The dentist and the assistant were very polite and accommodating."
• "As soon as I got there I felt at ease, the staff were amazing & I’m really glad I decided to book in."
• "Everyone I came into contact with was so friendly and reassuring that I felt I was in good hands from the start."
• "Upon arriving at their clinic, I was greeted warmly by the friendly staff, which immediately put me at ease."
• "To say I was terrified of going to a dentist is an understatement. Having horrible previous experience made me petrified, I put it off until I just couldn't bare the tooth ache anymore."
• "For someone who has a genuine fear of the dentist I couldn’t praise this place enough! The receptionist was so helpful and personable."
• "I needed an emergency appointment and when I called this was arranged promptly. When I arrived the staff were very friendly and helpful."
• "Seen very quickly , all staff very very friendly. Niad was probably one of the best dentists Iv ever seen."

Cons:

• "The response of Dental Triage - to tell me I never paid despite me having bank statements and that on record it says it was a failed extraction and that I knew about it and was told I could go to hospital for an referral appointment. Complete fabrication."

Pain Management and Treatment Effectiveness

Pros:

• "Eventually we decided on an extraction & I was in and out in about half an hour & it was painless."
• "Such a good experience thank you for the help!"
• "He put me at ease and treated my tooth there and then."
• "To my delight, the tooth removal procedure was performed quickly and, most importantly, without any pain!"
• "The procedure was quick and completely pain-free."
• "Didn't even feel the numbing needles going in and the extraction was completed in 5 minutes, got home and slept for 12 hours pain free."
• "Jabir is amazing, 3 times I’ve seen him now twice for an emergency. I am terrified of dentists after previous history but he makes me feel calm and safe."
• "The dentist (so sorry I can’t remember the name) went through the different options with me & eventually we decided on an extraction & I was in and out in about half an hour & it was painless."

Cons:

• "Needed a root canal doing as I was in quite abit of pain, I got booked in for 6 in the evening and it was £50 for a check up."
• "The next day I was in A&E and am now on 2 lots of antibiotics with another surgery pending."