Quality Foods Online Reviews Summary

Product Quality

Pros:

• "I am very pleased with my purchase, which was delivered to my home address, much earlier than expected."
• "Arrived my deliver in mint condition. Was well packed."
• "Thank you for sending me the Patanjali Aloe Vera Gel."
• "Knowing the fact that we live far away so main reason to buy from quality foods we get few of the items very easily which we usually struggle to find from nearby stores."
• "The vegetables are mostly fresh."
• "Speedy action and delivery on my order. Mangoes in good condition."
• "I received my very first order yesterday, delivery was prompt and the items were all packaged brilliantly."
• "All the items received were quite good and tasty."
• "The packing was fantastic. All the frozen stuff were separately paced with ice packs inside. All the vegetables are fresh as well."
• "Excellent service. The selection of products is fantastic, and the prices are reasonable."
• "First time using the website, the delivery is pretty fast, vegies are fresh."

Cons:

• "I had ordered 4 bunches of fresh methi but it was all soggy and rotten."
• "Received everything on the day that was down for Delivery. Every item that I asked for arrived Well packaged still frozen and in good Condition quality looks good."
• "The bag of fresh ginger was quite dry and rough."
• "My order was very easy to place and delivered very quickly in cooled packaging."
• "I've been consistently been spammed by you to review you so here it is. You sent me thawed samosas, 5 packs, all of them were soft when they arrived and the taste is gone."
• "Delivered late with only limited goods and splayed packaging."
• "The vegetables are mostly fresh but sometimes I receive damaged ones especially Bombay onions and leafy vegetables like spinach, coriander leaves etc."
• "It is useful to buy indian food as there are no indian stores near me and especially in the pandemic I used the service lots. However sometimes (despite the name) the quality of the food is not as good; the veg is wilted and old or the packaged snacks are from the old stock and oily."
• "Extremely poor service. My order was delivered to the wrong address and without any notification."
• "Some items were not available and it was replaced with similar items from a different brand and I cooked the recipe with the replaced item and it turned out to be very tasty."
• "Automatically cut-out products from the order without informing me, only sent which was available without any communication."
• "I got some bad quality green chilli sauce which is horrible in taste."

Delivery and Communication

Pros:

• "Good service. Many options. On time delivery."
• "Many thanks for the items that I ordered from you, Received everything on the day that was down for Delivery."
• "My order was very easy to place and delivered very quickly in cooled packaging."
• "Little delay in order. I emailed them and received a response fairly quickly explaining that some items were out of stock and offered either a replacement or refund."
• "Got my grocery fresh and well packaged. Wasn't sure about the delivery date so I emailed and got reply immediately."
• "Excellent Service. Received the order in a couple of days. No issue at all. I have. I am their regular customer. They have great communication systems."
• "I ordered Indian groceries and fresh fruit and vegetables online from Quality Foods for the first time. Overall I was impressed with the service and quality of all the items that I received."
• "I was very happy with the quality of the fresh produce I ordered. Delivery was quick and I will be ordering again."
• "Fast accurate service. Sorted out problem with discount code that could not be applied at checkout promptly following one email to them."
• "The quality of the fresh ingredients are spot on."
• "Excellent customer service & very quick in refund."

Cons:

• "I ordered items for the weekend as I have friends coming over today. 2-5 working days was what was specified. On the 5th day I called as no delivery details had been advised and was told that due to a few items being out of stock, my whole delivery was delayed."
• "I waited the longest time for their email to say order dispatched but heard nothing from them."
• "Delivered late with only limited goods and splayed packaging. The delivery person also arrived closer to midnight and just left the goods outside the building."
• "The frozen items were very well packaged though."
• "I have been a regular customer with Quality Stores almost 8 years now, have purchased in Southall and online as well. In store staffs are very impolite these days especially in counter. Very rude."
• "I've been consistently been spammed by you to review you so here it is. I'm not happy at all with your service."
• "My worst online experience.... payment was taken and no updates nothing."
• "Not recommended, will not bother using again. No phone number to speak to anyone."
• "Extremely poor service. My order was delivered to the wrong address and without any notification."
• "Terrible experience. The reason why I placed an order for the first time with Quality foods was to buy Indian mangos during the season. There was no communication at all for them."
• "Was sent alphonso mangoes instead of badami. After notifying them about their error, was for sent badami the next day free of charge."

Stock Availability and Pricing

Pros:

• "Many items out of stock and that is poor. Web site should be updated more often. Secondly one item paid for but missing. On emailing Quality they did an immediate refund."
• "I always shop from them rather than going to the local Indian grocery store and pick pocketing myself. They are significantly cheaper but good in quality."
• "I ordered Indian groceries and fresh fruit and vegetables online from Quality Foods for the first time. Overall I was impressed with the service and quality of all the items that I received."
• "Good catalog of products at very reasonable price compare to other sites."
• "I have come across this vendor while searching for Indian mangoes. Its definitely a better place to find fruits like Indian mangos and custard apple etc. Relatively cheaper mangoes especially when compared to other suppliers."
• "Excellent variety, great products, easy to order, arrived when promised and everything was well packaged."

Cons:

• "I ordered items for the weekend as I have friends coming over today. 2-5 working days was what was specified. On the 5th day I called as no delivery details had been advised and was told that due to a few items being out of stock, my whole delivery was delayed."
• "Knowing the fact that we live far away so main reason to buy from quality foods we get few of the items very easily which we usually struggle to find from nearby stores. Unfortunately in past orders I noticed some of the items that we needed were completely unavailable."
• "My purchases were substituted, although I had deined substitution to my order."
• "The vegetables are mostly fresh but sometimes I receive damaged ones especially Bombay onions and leafy vegetables like spinach, coriander leaves etc. The online prices are exorbitant compared to the ones you get in store."
• "However, please do not ask for a review just after I received the goods. It's far too quick!!"
• "I was not sent my order as I had to cancel it as I was not informed that the item was out of stock, after sending an email to them, I only found out that the item was out of stock and it would be another 3 weeks before it would be back in stock which to me was not suitable, hence, cancelling the order."
• "They have good variety online but didn't deliver the most important items from the order and said it went out of stock."
• "Recently placed an order with Quality food as they were having welcome offer for new customers. Hidden condition is, it should not include any Offer or Sale items in your cart otherwise the code will not work."
• "The range of products available is impressive. However the delivery charges to Scotland is hefty, which is £25 even if your order is worth more than £100."
• "Really quite poor because Delivery charges on the website. They are not transparent. You only know if your goods are available or not after the order is accepted dispatched and charged."