Stoneacre Sheffield Hillsborough (Unit 1) Reviews Summary

Customer Service

Pros:

• "Alan at the Stoneacre branch on penistone road was amazing, went through everything and explained everything to make me feel comfortable."
• "The man Mike who sold us the car was very professional and made my experience so easy to understand."
• "Dan was fantastic; from the very first phone call to arranging collection of the car, he was friendly, approachable and knowledgeable."
• "Charlie was incredible, very friendly, professional and polite."
• "Every single person has been polite and friendly."
• "Very helpful polite staff."
• "Marcus looked after me very well."

Cons:

• "Terrible communication and customer skills."
• "I have been incredibly patient with this matter but this is just not good enough."
• "We are also constantly having to chase them for updates as they have never phoned us back once when they say they would to update on progress."
• "The customer service is appalling, every time I've had to take it in they've never rang me back when it was ready."
• "The manager was very rude and unhelpful during the telephone conservation."
• "Very poor communication and much of my time wasted. Repeated calls not returned and wasted journeys to the showroom, staff take no ownership."
• "The worst customer service I have ever seen."

Sales Experience

Pros:

• "Brad was super cool. He helped me get an amazing deal."
• "Absolutely fantastic company to buy a car from, would highly recommend."
• "I can’t recommend this company enough. I am one happy customer."
• "Just got home from a great car buying experience at Stoneacre Hyundai Sheffield."
• "Met with Alan at Stonacre Sheffield to finalise the purchase of a new car. Very friendly, relaxed and accommodating."
• "Having bought many cars over the years, my experience with Yassir and the team at Stoneacre stood out head & shoulders above the rest."
• "Both myself and my partner commented that Bradley was a great ambassador for stoneacre."

Cons:

• "I will not be attending this dealership again."
• "So I booked an appointment to test drive, with view to purchasing, the new Tucson n-line s... Arrived within five minutes to be totally ignored."
• "So obviously too gutless to cancel the test drive and apologise when I first turned up."
• "Based on our experience - just avoid!"
• "If I could leave a 0 star review I would where should I begin!"
• "Awful place! Would never use them again and would never ever buy a Hyundai again."
• "I'm writing to inform you of how disapointed I am on how my car purchase is being handled."

Quality of Communication

Pros:

• "I would sincerely recommend Sheffiled Stonacre Hyundai car dealership for sales and especially servicing."
• "I am really pleased with the service I received when I took my car in on Monday for a New part to be fitted."
• "I would definitely recommend both Bradley and Stoneacre as the other people I also met were also very helpful."
• "Every one on the shop floor was very helpful and polite, and Mike in motorbility always kept in touch with me telling me when car would arrive."
• "Just wanted to say how knowledgeable and helpful Mike Simmons was in the sales team."
• "I was extremely satisfied with the sales team of Katie and her manager Craig."
• "Had my car in for a service this morning with pick up and drop off included. The whole experience has been amazing from beginning to end."

Cons:

• "This time, it has been very poor."
• "Had the unfortunate experience of using this dealership, dropped car in for a factory recall for a fuse, informed it's a 15 min job, but after waiting over an hour still waiting!"
• "Very Very Poor. Please avoid. It is hard to believe that they have done anything with my car, just wash from outside and that’s it service complete."
• "Poor service, car booked in for 2 days to investigate a intermittent fault, service and slow puncher."
• "You are also pressured into buying the extended warranty on-site."
• "The part is very expensive and no return at all."
• "I have had 2 services with this dealership and had bad experience with the staff. Their attitude and customer service is appalling."