Address: Douglas Hall Cottage, Spenbrook Rd, Newchurch-in-Pendle, Burnley BB12 9JW, United Kingdom
Phone: +441282694461
Rating: 4.3
based on 285 reviews.
Customer Service
Pros:
"3 weeks after we picked him up we had a follow up call to make sure everything is going well & he’s settling in."
"They phoned to check how she was a week later, the infection cleared up no problems at all and Bella our cavapoo is a happy puppy."
"Since taking my pup home ive had a phone call from Eric (owner) to see how my pup is settling in and if i had any questions or needed any advice."
"We received follow up courtesy calls after bringing Trixie home and were informed that we could continue to contact the Kennels should we have any future queries."
"We were touched that Douglas Hall Kennels phoned us two weeks after purchasing our puppy."
"We received a follow up call 2 weeks after we picked up our puppy to check everything is okay and to offer advice where needed."
"Nice touch on the after sale service too, they called us after the weekend to see how he’s settling in."
Cons:
"Bought a puppy from them £1100 they promised numerous things the 2 week free insurance is non existent, they claim vets know about it but they don’t and when you tell Douglas hall they says it’s not their problem."
"The only slight downside is that, having been since, I felt like the staff did not have time for us, and we ended up leaving without having a chance to even interact with any of the puppies."
"On the phone we were told that they do not welcome visitors and they are a breeders not a petting zoo."
"Would give 0 if I could, would not let us see the mothers which is a huge red flag for any breeder."
"Would give 0 if I could, would not let us see the mothers which is a huge red flag for any breeder... The pups looks scared and terrified cowering at the back whilst members of the public were grabbing at them."
"Not much supervision. Made me feel uncomfortable."
"DEFINITELY A GLORIFIED PUPPY FARM! Made me feel very uncomfortable- you are immediately drawn into the 'cuteness' of the pups(they are lovely) but as a dog owner the red flags are there screaming at you!"
Cleanliness and Care of Puppies
Pros:
"But the cleanest place I've ever seen."
"All the puppies we saw where well looked after and I like that we where allowed to get into the kennels and pick the puppies up."
"The kennels were really tidy (despite being at the end of the day) and the pups looked really happy and cared for."
"was lovely to see all the other pups in clean and warm enclosures"
"The kennels were spotless clean, and all the puppies were clean, happy & warm."
"The kennels themselves are also much nicer than any others I have been too."
"Each of the times we went to visit the kennels all the puppies we saw were in clean pens and looked well cared for."
Cons:
"£2000 she was told!!!!! I am absolutely disgusted!!! How someone can take advantage of people like that is beyond me."
"However, my pup did have kennel cough when we got him which we later found out the whole litter did."
"They also increased the price of the puppies whilst I was there, you can see from the below photo that their website clearly states the price, well they pretty much doubled it and tried passing it off that they were older puppies that were £995."
"He's got a little conjunctivitis in his eyes so is on drops."
"The staff asked us to get our puppy checked at the vets within the first 24hours which we did and she ended up on antibiotics as she had an infection in her throat."
"All pens filled with poo and then pups are walking in it or eating it."
"PUPPY FACTORY. They import their puppies from Northern Ireland using dog breeders David & Johnathan Hamilton who have rebranded their kennels after being exposed for their dog factory practices."
Selection and Health of Puppies
Pros:
"Lots of puppies to choose from all different breeds."
"A wide selection of puppies looking for their forever homes."
"Loads of gorgeous puppies and breeds to choose from, all dogs are happy and healthy and you have the opportunity to meet and play with them all before you choose/buy."
"Our puppy has had a full health check and is 100% perfect."
"Our vet said he was in great condition and all credit to the breeders."
"We bought our puppy who is now 16 weeks old and is 100% healthy with no issues so far."
"Holly was checked by our vet with 48 hours and was deemed to be a very healthy and happy pup."
Cons:
"We were told we cant meet the parents of the pups because they're on another site."
"Shocking! These people are a puppy farm in all but name."
"Please don't buy from here."
"Puppy farm 10000% There is no way a licensed breeder would practice like this."
"It feels a bit like a puppy farm."
"Wouldn’t return to be honest and if I were you I would look for a reputable breeder rather than somebody that’s just in it for the profit."
"They didn't seem interested in who was buying the dog or if they would be well looked after with their new owner."
Staff and Customer Interaction
Pros:
"The staff are really helpful and friendly."
"Staff were lovely and really helpful, gave me all of the information I needed along with some supplies to help the move."
"The staff are so lovely and very helpful, making sure you know everything about the dog before you leave."
"The staff were brilliant and very helpful."
"Very friendly staff, could chat all day."
"The staff at Douglas hall kennels are fabulous & very helpful!"
"The staff were very welcoming and knowledgable."
Cons:
"They also ask that if, in future you cannot look after the puppy then you return it to them."
"Did not appear to be any staff other than one bloke in the 'shop'."
"It stinks to high heaven, dog poo everywhere, people allowed to pick up the dogs at will, loads of kids and people just handling, picking up, walking round with the puppies willy nilly without any supervision from staff."
"There were no staff on hand to make sure the hordes of people in there were treating the dogs right."
"Just a warning to anybody that they can and will add prices on. SCAM!"
"Their website is clearly providing misinformation and the lady on the phone was condescending."
"There is an overwhelming amount of proof this is a puppy farm existing only due to loop holes in the legal system."