Halfords - Leeds Meadow Lane Reviews Summary

Customer Service

Pros:

• "Exceptional service by Pat in the bike department this evening!"
• "Tom and the team are excellent. I had an issue with the suspension on my car... The car is perfect now and at a very reasonable price."
• "Fantastic service from Adam and Pete at Hunslet Halfords Leeds."
• "Adam in the bike department, second to none for advice and service."
• "I had an incredible experience with Kelly, one of your store's customer service representatives."
• "Great customer experience. Booked in for my MOT and annual service here."
• "The staff went above and beyond to fit a bulb in my headlight... nothing was going to beat them bless you all."
• "Very happy with halfords garage, Staff are very helpful and friendly."

Cons:

• "Worst customer service ever. No eye contact. No greetings just asked email address for billing purpose."
• "Wanted to initially put no stars... The worst customer service I have ever encountered."
• "Went to get my car that I bought in February serviced here... I would not recommend this shop and I would go elsewhere."
• "Terrible service trying to rip off unsuspecting customers."
• "They refused to let my disabled 7 year old daughter from going to toilet while I was shopping."
• "Customer service at the desk was fantastic, however 45mins to have my plates fitted absolute joke."
• "By far the worst customer service I've ever experienced... rude and aggressive."
• "Totally unorganised, attended the branch in Leeds... no apologies from the staff, also very rude."

Product Quality and Installation

Pros:

• "Brilliant service, young lady who served me was very friendly and helpful. All at a very reasonable price, indeed health check was free."
• "The bike had various problems with the chain, cassette and derailleur that were all fixed by the time I walked out of the store."
• "Purchased a bike for my son had it built safety checked and collected from the shop. Staff were friendly polite and helpful."
• "Back brake went on the bike. Needed a new brake cable and adjustment... All works perfectly and for less than £30."
• "We went in to get a new battery fitted in the car... These two ladies were very helpful, very professional."
• "I needed a replacement tyre for my Tesla... it was completed within an hour!"
• "Had to get new wiper blades and I prefer Bosch... I was in and out in 20mins 😁"

Cons:

• "I bought a mountain bike from this store, and I have to point out how poorly the bike had been built."
• "Had an appointment for someone to fit new booster seat, arrived on time only to be told no person in store trained."
• "Booked in for a test ride, driven all the way there, to be told they have non available. Shocking customer service waste of my time."
• "Went into store for my e bike servicing and had some repairs... The people working here do not have enough experience for bike repair."
• "I had a bike built by these by an unqualified member of staff... Bunch of cowboys ruined my life avoid avoid."
• "Booked in for bike check... My back wheel hadn't been checked they had just let the air out the back tire."

Pricing and Charges

Pros:

• "The car is perfect now and at a very reasonable price."
• "I looked long and hard for the perfect Christmas gift of a new bike for my grandson... All my dealing through the process were very positive."
• "Very competitive car seats for grandsons at a really competitive price. Much better than others as we could see the seats before buying."

Cons:

• "Terrible service trying to rip off unsuspecting customers. Wife left car as brake warning light was on... Can definitely see halfords on an episode of rogue traders."
• "Wow. Quoted me £2300.00 for a turbo and accelerator... PLEASE BE AWARE OF THIS COMPANY."
• "Horrible. Stupidly expensive for nothing. Charged me £400 just to take out a gearbox and fill it with oil and still not working."
• "Hate leaving bad reviews. Halfords MOTd my car and quoted £1270 for all the repairs needing doing... the indy garage fixed everything for £320."