Carr Gate Garden Centre Reviews Summary

Value for Money

Pros:

• "Was great value for money when it first changed hands."
• "Some nice plants and reasonably priced."
• "Bought 3 reasonably priced koi."
• "Good value too."
• "Myself and two friends had afternoon tea here which was very good value for money and delicious, we needed doggy bags."
• "Soft Play great value."
• "They're not going to be cheap, but they are very good quality."

Cons:

• "I bought 2 SMALL fruit shoots at £1.59 each, a total rip off."
• "It was priced way too high for the quality of the food though."
• "The cafe prices are pure extortion!! Over £30 for 2 coffees, 2 sandwiches and a very small meal for my 11 month old..."
• "cheap it is not and its products are not of superior quality to justify the high prices they expect you to pay."
• "Very expensive for food for what you actually get, l had a bacon and egg sandwich the bread was that thin you could see through it."
• "the prices are extortionate."
• "Very expensive unless you are a member of the gardening club."

Customer Service

Pros:

• "The staff are so helpful and friendly."
• "The Team leader, in the café, Micky, went out of his way to help the customers."
• "Matthew the Manager was so helpful with my situation."
• "Staff friendly, areas clean, thanks 😊"
• "Very helpful staff."
• "Staff are friendly and helpful."
• "Staff are really helpful and knowledgeable."

Cons:

• "The cafe has really bad service and when we ordered a bacon sandwich one was stone cold and hardly cooked."
• "Service was poor, chaotic and disorganised."
• "Never answer the phone, excuse ‘we don’t work like that’, never have any gas bottles and customer service is disgusting."
• "Service was friendly and very quick."
• "The staff made no move to clean anything."
• "The staff were friendly enough but it was totally disorganised."
• "Visited the café. Tables dirty & not cleared. Staff slow and absolutely useless."

Food Quality

Pros:

• "All fresh served food available."
• "Very tasty."
• "The food in the cafe was okay too."
• "Had a large carvery.great choices of meat and vegetables, piping hot and delicious."
• "The food is of high standard."
• "Both were excellent."
• "Breakfast and mine was excellent."

Cons:

• "The chips were frozen and some were part-cooked, whilst the peas looked as though they had been recycled from a previous day - cold and wrinkly- most odd."
• "Food advertised not on. Ham egg and chips, No Chips!!! Jacket potatoes, COLD!!"
• "Expensive for what was served."
• "Over priced and the afternoon tea was very disappointing."
• "The food is bland, portion sizes are tiny."
• "The food was very expensive for what you got, chips were cold, the Italian chicken so named was a tin of tomatoes over chicken."
• "None of it was home-baked, sandwiches were stale."

Facilities & Cleanliness

Pros:

• "Lovely garden centre all trimmed ready for Christmas."
• "Healthy plants both indoor and outdoor."
• "Superb plant collection."
• "The displays throughout were stunning."
• "A quite spacious garden centre."
• "The garden centre itself is lovely, nice and well kept plants, lovely aquarium with clean tanks."
• "Well laid out garden centre with plenty of choice."

Cons:

• "terribly dirty and not well maintained aquariums with fish."
• "The place is empty in comparison to the likes of Tong garden centre."
• "The winter walk through wasn't there anymore either."
• "To get inside you have to walk through the outdoor plant area. Not good if the weather is poor!"
• "The staff made no move to clean anything."
• "Play area filthy."
• "Food all over floor and play area filthy."