Henstock Property Services Reviews Summary

Customer Service

Pros:

• "Professional, friendly staff you can talk too."
• "They made me as a first time buyer feel so at ease and answered all the questions I had within a timely manner."
• "All phone calls were responded to promptly."
• "The team were always in contact of any changes and assisted in decisions to be made. Always polite and helpful."
• "Every time we have contacted the office via the phone or have walked in off the street they were pleasant, knowledgeable and efficient."
• "Very friendly staff, kept us fully informed and made the whole process so easy for us."
• "Every single member of staff I have spoken to have been professional, friendly and not one bit frustrated that I was constantly asking questions."

Cons:

• "Just been in there looking at houses, lady at reception did not even acknowledge us let alone speak to us."
• "Person who work for you and deal with me no skills to handle costumer this is my opinion."

Professionalism

Pros:

• "Mr. Andrew guided me whenever I asked doubts to him and he maintained his professionalism throughout the journey and answered all my queries."
• "Found them to be very professional."
• "The team at Henstock Property Services were very professional from start to finish."
• "Everyone who worked on my sale was extremely personable, extremely professional, and they gave good honest advise when needed."
• "They are professional, efficient, honest and friendly."
• "Very professional service from the start."
• "I highly recommend Henstock Property Services."

Cons:

• "We did initially have a less than positive experience with Henstock on a property we viewed."

Efficiency

Pros:

• "The service we received was brilliant. The whole process was quick and trouble free."
• "Property went online Tuesday and by Saturday there had been an offer for full asking price which we accepted."
• "After speaking to Andrew all the checks were completed efficiently and quickly."
• "My sale went through in 7 weeks so very fast, very professional and would highly recommend."
• "Property was marketed and sold in the space of a weekend."
• "Our house was valued promptly and our property sold within the same day."
• "Very professional and fast service."

Cons:

• "I purchased a property which took over 7 months to complete. Jonathan dealt with my case and remained very professional and patient throughout the process."