Bravissimo Reviews Summary

Customer Service

Pros:

• "AMAZING customer service."
• "Best shop and staff ever! Very friendly and professional, I always feel welcome coming there."
• "All the staff make you feel at ease and always pick perfectly fitted bras."
• "The staff was really friendly and helpful with advices about styles."
• "The sales team as you walk in were very friendly and attentive."
• "Especially helpful are Mercie Smith and Sarah, they have good knowledge and been there for quite a long time so experienced in customer care."
• "Best staff and customer service ever. It made my usually-nightmare fitting experience actually really positive."

Cons:

• "Just absolutely sad! Went for bra Fitting and the girls that did the fitting were so unhelpful, biased and nonchalant."
• "Unfortunately a bad experience today."
• "Regrettably, I found myself waiting for assistance for an extended period, approximately 15 minutes, only to later discover that the staff member I had initially spoken to had forgotten about me."
• "One of the staff members displayed a combative demeanor, seemingly placing blame on me rather than acknowledging the oversight made by a fellow staff member."
• "The most appalling customer service & inexperienced staff who seemed just concerned about their own appearances. No knowledge of bras or fitting."
• "The women down there were so RUDE! I felt out of place and unwelcome and everything was very much rushed."
• "Worst experience ever. From the minute you walk through the door and get barked at with the rules and regulations of how your appointment will run to the rudeness of the sales assistants."

Fitting Experience

Pros:

• "I was fortunate enough to be served by a young lady named Grace who clearly new what she was doing and made the process to quick and smooth."
• "Brooke, the assistant, was spot on with her choices and getting the size right."
• "Treated with care and received a proper education during a bra fitting!"
• "Until you have had a fitting an got a bra here you don't know what a well fitted bra is."
• "I really recommend the bra fittings here, they do not use tape measures and judge the bra based on how it looks on and how much support it gives."
• "For the very first time I've had a bra fitted to perfection that holds very firm."
• "They can tell you your Bra size just by opening your jacket!!"

Cons:

• "Was there for a fitting and was seen by three separate advisors, none of which had communicated with each other meaning there was not continuity."
• "I was left to do that alone and despite having flicked the switch to 'on' in the changing room for assistance, I was left for 10-15 minutes more than once."
• "When I managed to get a hold of a staff member and told her I needed help finding the right size for me because I wasn't sure if I still wore 32, she just told me where the 32 size rack was and left."
• "After trying on bras, I was told to put my light on in the fitting room once I was ready to be seen, but nobody even bothered to come."
• "The woman who was helping me in the fitting left me in the mid of it, not sure why, and gave the stuff to the other woman!"
• "Had travelled a fair distance to visit this store after losing weight. Super excited to make a few purchases! On arrival ignored. Waited patiently. Still ignored."
• "Extremely poor customer service. Just entered to pick up an order having my pooch in my arms."

Product Selection and Quality

Pros:

• "Best place in my eyes to get measured and lovely selection of lingerie and swimwear."
• "For ladies wishing to purchase larger cup sizes, Bravissimo have a good selection to choose from with helpful staff and clean large individual changing rooms."
• "Only shop available to buy bras in my size. Large range of options from bras to dresses."
• "People say it’s expensive, but the quality is next to none."
• "The store itself had lovely bras."
• "They have a wide selection of lingerie and also sell clothing, which I didn't know until I got there."
• "They have a large range of lingerie too."

Cons:

• "However lingerie not cheap but it's London so to be expected."
• "A bit pricy but great quality garments which makes it worth it."
• "4 weeks later one of the bras I had bought, became faulty the underwire had came out after its first hand wash."
• "I love Bravissimo, but had never brought anything from there, on this occasion, I fully intended to change this. But after trying on a number of bras none of which worked."
• "A bit pricey, but they have good offers/sales you could take advantage of."
• "Shopped here many times over the years but found that with covid restrictions the service has deteriorated."
• "The only downfall I have is the fact their is still no toilet facilities and the changing rooms are a bit cold."

Store Atmosphere and Amenities

Pros:

• "There is a nice cosy seating area for the ones waiting and a water dispenser too."
• "The store is a dream, excellent service and a great selection (there’s a large more stock in the back so just ask!)."
• "I was impressed and felt at ease in the store as staff in the store were adhering to social distancing and my shopping experience was just like before but with a few adaptations."
• "Very clean and warm inside. I love the decor and sitting area, very inviting."
• "The place is huge, change rooms massive & responsive team who were willing to help me."
• "Nice to get away from the craziness of Oxford street too."
• "Always a pleasure coming in here. Great service. Good atmosphere."

Cons:

• "The only thing really missing is the customer toilet, as I tend to spend there more than 1h at the time."
• "There was a long wait to try on bras which would be OK if there weren’t vacant changing rooms upstairs which apparently we were not allowed to use."
• "There was a place I could park and lock my bike right outside the shop."
• "The store itself had lovely bras, but I will NOT be returning, I'd much rather use their online services instead!"
• "Customer service is not great, the people are not friendly for some reason."
• "The most appalling customer service & inexperienced staff who seemed just concerned about their own appearances."
• "The woman who was helping me in the fitting left me in the mid of it, not sure why, and gave the stuff to the other woman!"