Vision Express Opticians - Greenhithe - Bluewater Reviews Summary

Customer Service

Pros:

• "Fantastic experience and service. Can’t thank Theresa at Bluewater enough."
• "Staff were helpful and polite had an issue with my glasses and they quickly sorted it out."
• "A quick and professional service. The standout point is the friendliness and helpfulness of the staff."
• "Absolutely fantastic service today. I needed so much help with fixing my current glasses & then ordering a completely new style."
• "The in-store assistant was very rude and walked away with the glasses I had chosen after I asked is it possible to buy them online due to insurance coverage reasons."
• "I love the Vision Express at Bluewater - they’re so accommodating for those with busy schedules and they make each experience unique and personal."

Cons:

• "Poor service. I took my Tom Ford glasses in to have the lenses replaced... It’s nearly 2 weeks now and I have still not had my glasses back."
• "I went in to the store to order new frames and was told I would get a text in two days. After two weeks I called them as I had not received a text."
• "Avoid worst experience buying glasses! This store is clueless and try to have you over. Asking for premium prices with zero customer service's!"
• "Would give 0 stars if possible. Had a contacts consultation, now been over two weeks and they have not contacted me to advise if my contacts have arrived in store."
• "Great in store. Helpful and a thorough eye test. But don't try calling, they simply do not answer the phone."
• "Terrible customer service and very over priced. Ordered glasses over 2 weeks ago - still not received in store and was told they would need to order them again.... another 2 week wait."

Professionalism and Expertise

Pros:

• "Her professionalism and ability to deal and resolve my situation quickly exceeded my expectations."
• "Impressed with customer care after my glasses developed a problem... Great customer care!"
• "I'd like to compliment one of your optician Opeyemi for the excellent service she provided."
• "Alyshia was wonderful - very experienced and helpful and didn’t rush me at all. I came away with 3 pairs of glasses which she successfully guided me on! Excellent service."
• "After getting a questionable eye test at Boots I tried Vision Express again - what a difference. I felt listened to and I actually feel like I can see clearly again!"
• "The quality of eye exams I've had has been really good."

Cons:

• "Visited vision express in bluewater with my son who is 8... Making my son sit on his knees was completely unacceptable."
• "The lady who helped me choose my glasses was nice enough and why I have given a star but was disappointed that they no longer have a lab there to get the glasses made same day instead it takes 2 weeks."
• "Whole thing felt very rushed. I mentioned dizzy spells and that my job requires use of a magnifier, but the optician just ignored it."
• "They ordered the wrong frame for me. I asked for blue and they got me grey. Disappointed when went to collect. Have to wait for another 2 weeks and go back again to pick them up."
• "Very disappointed to learn from the young lady on reception that it’s not possible to buy non-prescription sunglasses at this store! This seemed rather odd."

Value and Pricing

Pros:

• "After attending for a routine eye check up I ended up leaving with 2 gorgeous pairs of prescription glasses at an amazing price after the help from Yvonne."
• "My experience overall was very impressive. I had booked to see an optician in training and her knowledge, questioning and explanations during my appointment made me feel very reassured and confident."
• "I was very impressed with the different styles of glasses on offer at Vision Express. Vivian was very helpful and provided a professional service."

Cons:

• "really laughable! I been at the store for the new lens size... authorized thieves on health, that's what they are."
• "Firstly - Ellie - brilliant!! Bright friendly and very professional!! Others - mis-sold Eyecare plan - had extras added to my glasses without consent £1000 worth of glasses that are unwearable."
• "Had my eye test in bluewater branch, picked my two pairs of glasses, one for £99 the other for £39, the promo was 50% off the 2nd pair, the lady then added all these extras which I didn’t ask for plus £19 delivery for each pair."
• "Polite and courteous staff, Very good Optometrists, Great selection of frames. The only let down is that if you have new lenses put into old but very good condition frames... they will charge you £60 extra for using them."