M&P Direct Reviews Summary

Customer Service

Pros:

• "I received brilliant customer service from order to delivery to my door."
• "Fantastic service as usual from Chris Davis along with Keith and the team whilst purchasing my Husqvarna 701 supermoto."
• "Massive thanks to Lee in the telephone sales department. Very helpful man who is a pleasure to do business with."
• "The experience with the salesman Pat has been an absolute pleasure his attitude, respect, and advice has been second to none."
• "I had a great experience buying a bike, can't fault the service at all Mike was excellent."
• "Brilliant service! I called to check stock of an item and my enquiry was handled very quickly, the guy on the phone was really helpful and offered to take the order over the phone."
• "Once I spoke to them on the phone I can not fault them in any way, the man I spoke to was knowledgeable, polite, exceptionally helpful."

Cons:

• "Having trouble getting my money back as they don't seem to respond to emails and give you the runaround on the phone."
• "Will never use company again, complete waste of time, over promised and under-delivered!!!!!!!"
• "Really poor service when I called to find out about their points system, was immediately greeted by a huff."
• "Every time I've been here nothing but poor customer service, had my bike serviced here and staff were so rude and unhelpful."
• "Avoid like the plague. Run by inexperienced cowboys."
• "Simple the worst customer service I’ve ever experienced."
• "Absolute disgusting customer service! Bought a Ducati monster + from here (dream bike) unfortunately had an accident and needed a part ordered."

Product Availability and Delivery

Pros:

• "Ordered a chain and sprocket kit last week, was showing as in stock and available for next day delivery."
• "Order was dispatched quickly and delivered just as fast."
• "Ordered in the afternoon & delivered by 9.15am the next morning."
• "Lovely pair of Metzeler M9 RR delivered next day by DPD."
• "Great service from M&P, seemed to be the only place in the country that had the Givi rear carrier for my bike in stock."
• "First Class Service - I ordered a motorcycle cover for my Kawasaki Ninja from M&P via eBay and it was a seamless experience."
• "Ordered a fuel tap for a Suzuki on Sunday. It arrived at my door on Wednesday! Thanks Pete & Sos, brilliant service."

Cons:

• "Like to sell things they 'Don't have in stock' and never issue refunds."
• "every time i had brought something off these they always sent me the wrong item."
• "they now have told me there's none in stock and they are not due in till the end of the month !!!constant lies."
• "Joke. List products not in stock. Do not inform you of this unless you ask them."
• "Very poor company, ordered a chain and sprockets that were in stock Monday AM. Paid for next day delivery still hadn't dispatched Tuesday evening."
• "Horrible service, made an order one week ago and they don't even dispatched yet."
• "Bought a tyre through their ebay sales, which was shown as in stock, on the site. Two days after the notified delivery date for the goods I had to contact them and then found out that the tyre was not in stock."

Staff Attitude and Helpfulness

Pros:

• "The staff are very knowledgeable and happy to help customers. They do go the extra mile to help."
• "Staff are very friendly and knowledgeable."
• "The shop staff are friendly helpful and there is a price match policy which is great, huge selection of protective gear."
• "Staff are friendly, well worth a visit."
• "Once again, fantastic, friendly and knowledgable service from the staff at this great motorcycle centre."
• "Tall older guy is brilliant and the younger lads behind the sales counter are good lads too."
• "Very good range and availability of bikes, clothing and accessories; reasonably priced."

Cons:

• "That woman's attitude is really off putting."
• "The other 2 on the counter weren't much better attitude wise but at least seemed a bit helpful."
• "Shorter Older guy on sales counter has bad attitude on phone and in person every time without doubt I’ve dealt with him he had unnecessary bad attitude."
• "I swear the old guy who works on the kawasaki counter in Swansea has excessive attitude for absolutely no reason."
• "The staff appeared fed up and unhappy."
• "What on Earth is wrong with that horrible grey haired ponytail bloke? One of the rudest guys I have ever met."
• "Even one of your staff members had to come and apologise for the attitude on him!"