Halfords - Clough Rd Hull (Hull) Reviews Summary

Customer Service

Pros:

• "The young man Kian, did a thorough job in very cold weather. He checked my battery, coolant, lights etc."
• "Girl called Abbie is lovely and so helpful, she's always helped both my mother and me with all queries and issues; super approachable and polite."
• "Joe repaired the chip immediately and advised me that I needed a new number plate, which Halfords printed there and then and then fitted it."
• "Extremely polite and friendly and explain everything that they are doing to cycles during accessory fitting."
• "The young gentleman, Corey, who helped by replacing a headlight bulb could not have been more helpful."
• "Jacob was absolutely great at explaining the different bulbs, sizes, and types."
• "The staff member at the till was very friendly and professional."

Cons:

• "Came in to have a look at a scooter for my little girl... he replied in a pretty hostile manner."
• "Worst company I have ever dealt with... customer service at the worst!"
• "Don't try to get served by the tall black haired lad on the bike section, his Attitude is appalling."
• "Apparently they were too busy to serve me. Second time visiting as they was also too busy the first time."
• "One of the workers appears to be having some kind of attitude towards me."
• "Terrible staff members...that standard of customer respect and service out the window, staff literally refuse to assist black people."
• "The employee wasn't helpful at all... They didn't even bother to offer a help or a lift of the boxes I bought as I have with me my son."

Product and Service Quality

Pros:

• "Great bikes at unbeatable prices."
• "Good infection prevention control measures in place."
• "All measures seem to be in place for reducing risk of infection."
• "Helpful and knowledgeable staff directed me to product I required it was in stock and service at cash out was swift with pleasant member of staff thanking me for my visit and purchase."
• "Very impressed with the service from the young man on the cycle service till really helpful."
• "Fantastic customer care from the cycle team. Excellent advice and professional service."
• "Grace was amazing! Realised I had the wrong battery in my car and fitted the right one."

Cons:

• "I left two bikes for service... had silver service performed and nothing else done despite communicating the actual issues on the day as well."
• "Unfortunately the manager gave me bad news that my bike is still not working so he giving me a complete new bike."
• "I also purchased a mudguard and this was fitted without asking."
• "The customer service rang and emailed me to state the bike had arrived in my local shop and that they would assemble as per the original date."
• "Purchased new carrera bike from them on click and collect and requested Halfords to build."
• "They have built both, fitted accessories each time and have really guided me through how to get back to enjoying cycling."
• "Criminally negligent service. I had my bicycle's brake pads replaced and after I left the store and was on my home, the pads simply fell off."

Pricing and Charges

Pros:

• "Excellent transaction purchased online. Received confirmation immediately."
• "Through my number plate they could see what type I needed and they were readily available."
• "Always great customer service and friendly."

Cons:

• "CON-ARTISTS. Took my bike in as had issue, was told I needed a new rear cassette & new chain + labour costs =£190 thought it was excessive."
• "VERY POOR BIKE BUILDING SERVICE!!"
• "Paid for fitting online... Left as I have better things to do and fitted it myself."
• "Only quibble is the amount charged for fitting, especially as I had two blades fitted and charge individually."
• "So charged me twice... 8 for putting the bulb in and 8 for taking it out."
• "Car cleaning products are on average £3.50 more than AMAZON FREE P&P ..CRAZY."
• "0 star bought Escooter for £429 got a puncture rang went in store was told they don't have the tools to repair the scooter."