Greenhouse Reviews Summary

Staff and Service

Pros:

• "Staff were very friendly & welcoming."
• "The pub was very busy but the staff remained professional and friendly throughout."
• "Nothing is too much trouble. Party of 14. All the food came out together."
• "Beth our waitress is absolutely amazing. She always goes above and beyond - we honestly cannot fault her."
• "Service was swift and courteous."
• "Service was fantastic (couldn’t do enough), Alex and Rhi were tremendous!"
• "The service is great and the staff were amazing."

Cons:

• "The orders were not correct so we had to talk to the staff regarding the errors - no apologies for the inconvenience."
• "A shame they don't take orders from the table!!"
• "Some miserable staff. They literally walk past the cutlery with your food out the beer garden then tell you cutlery is at the back door!"
• "When it came to dessert we waited over 20mins with nothing, so cancelled and paid, no apology."
• "Waited an age at the bar whilst one person served."
• "We waited another 40 mins but the main did not appear and the most irritating thing was that people who had come in after us were served their food."
• "Terrible service. One person at the bar one person serving."

Food Quality

Pros:

• "Ate off the 3 courses for £10.99 Menu. Several choices for each course."
• "All the food came out at the same time, the quality was superb."
• "Food was good and very good value."
• "Food was excellent."
• "Food was lovely and they have a beautiful garden with plenty of seating and space."
• "Lovely Sunday lunch, plenty of veggies and meat with enough gravy as we wanted."
• "The food was served promptly and was hot and tasty."

Cons:

• "Gammon was chewy and not cooked nearly raw."
• "Pudding was cold and hard."
• "The beef was tougher than the beasts hoof."
• "Dirty tables not cleaned, food was Awful, chicken was watery."
• "Had a beef lasagne which was burnt and hardly no meat, hunters chicken with a tiny bit of bbq sauce."
• "Sunday lunch was one of the worst we have ever tasted."
• "The vegetable chilli was so spicy hot that it burnt you."

Ambiance and Cleanliness

Pros:

• "Lovely big garden too and drinking water for the dog. And yes their dog friendly so happy days 😊"
• "The kids really enjoyed the HUGE garden and park which is enclosed so no runners!!"
• "Inside of the pub was clean and tidy, and staff were always walking through to clear tables and collect glasses."
• "Nice pub with huge beer garden."
• "Lovely place, beautiful setting under the trees, beautiful building."
• "The exterior of the pub was pretty and clean, car park was great and it was easy to get to and spot from the main road."
• "The pub had a lively and cheerful atmosphere, good lighting, and made me forget all about the grim weather outside."

Cons:

• "Men's toilet floor was soaked with urine."
• "Dark and dingy, stank of dogs where we were sat, not clean at all."
• "Very strong smell of wet dog which wasn't pleasant."
• "Food from the night before under the table."
• "Splash marks up the wall, floor was filthy."
• "Toilets were disgusting, urine all over the floor."
• "Toilets was dirty looked like someone been sick in the one so needs clean."

Value for Money

Pros:

• "A very similar meal can be had in national burger joint for less than half the price."
• "Great value for money, although we did have to remind them about a side dish we ordered."
• "Stopped by for a couple of drinks in the beer garden...this was one of the best arrangements for covid procedures that I have encountered to date."
• "Quality 'pub food' served nice and quick!"
• "Lovely food at excellent prices."
• "A fantastic place to take the family. £9.50 for a 2 course meal & £11.50 for 3 course."
• "Food was plentiful & tasted very good, being reasonable in price too."

Cons:

• "We used to come here and thoroughly enjoy our meals here but since the management has changed, so has the quality - very disappointed!"
• "I have noticed a real drop in food quality and standards over the last 12 months."
• "Just too busy here for them to cope. Lots of the menu was sold out so choices even more limited."
• "Food was very nice but I found the portions very small."
• "We were charged for food which didn't arrive."
• "The potion of chips was very disappointing for the price."
• "But £18 for three pints of lager Llantarnam pub, London prices."